Euphora - Customer Care Consultant

Who We Are:

We are an exclusive medical marijuana retailer specializing in a variety of unparalleled herbal remedies including cannabis, kratom and nutraceuticals. We are a fast-growing company, currently operating five retail locations, with additional locations planned throughout the state. Our goal is to inspire our communities, through transforming “minds” with education, “bodies” with high quality products, and “spirits” through alternative therapies that promote well-being. As a distinguished leader in the wellness space, we are committed to being ethical and respectful stewards of our products and patients.

Who You Are:

Your ability to connect with people is what drives you. You champion the wellness movement and believe in changing lives through immersing yourself in the medicinal cannabis community. You embody our mission and understand your role in creating positive outcomes for our patients.

You are passionate about people and it shows. You are a sales professional who is authentic, loves learning and educating. You are intentional about creating a “wow” experience for every Euphora customer.

Glimpse Into Your Day:

• You create relationships with every guest to generate excitement about our values, product and community with the goal of consistently exceeding expectations.
• You are knowledgeable and up to date on products, sales priorities, new product/vendor roll-outs and able to execute guest-facing education and sales initiatives on the retail floor.
• You connect with guests effortlessly, offering knowledge and experience through a consultative sales approach to upsell and cross-sell relevant and effective products.
• You understand the value of customer loyalty and encourage guests to join and participate in the Euphora loyalty program.
• Attention to detail is required to ensure an accurate and timely check-out process through the POS (point of sale) system utilizing digital scales, label printers, and barcode scanners.
• You share customer feedback with management and team members regarding products, requests, and their service experience in the store.
• You take pride in the look, feel, and presentation of the store and actively maintain a clean and welcoming space for guests and team members.
• Under the direction of store management, you perform and complete projects, execute duties, and complete assignments as required.
• You follow State and Federal regulatory and health guidelines to ensure compliance.

Your Solid Attributes:

• You have a passion for customer service and delivering an exceptional experience to each guest
• You are excited by sales challenges and are driven to meet and exceed team sales goals
• You take ownership of your education and product knowledge to improve your confidence while consulting with guests
• You work well within a team environment and also independently
• You exude confidence and have a passion for wellness and helping others
• You are proactive in developing your client base both in and out of the store

Essential Physical Functions:

• Standing and walking for long periods of time
• Moderate lifting of at least 10 lbs
• Moderate pulling of at least 10 lbs
• Bending, squatting or twisting as necessary
• Consistent use of hands, arms and/or reaching above should height

Position Requirements:

• Successful Background Check completed
• ***OMMA Verified certification must be completed***
• High School Diploma or Equivalent
• Highly sales driven and service oriented

Pay Frequency:

• Twice monthly
• Job Types: Full-time, Part-time

Additional Compensation:

• Tips
• Employee discounts

Job Type: Part-time

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Tulsa, OK 74133: Relocate before starting work (Required)

Work Location: In person