Charleston Veterinary Referral Center has exciting and rewarding career opportunities in our Client Care Department! We have an immediate opening for a Client Care Team Lead.

The goal for placing a team lead is to continue working towards the goal of the best client care and efficiency possible.

We are the ONLY VECCS Level 1 Certified Facility in South Carolina and 1 of 2 in the southeast region of the United States! Responsibilities will include, but are not limited to : Direct leadership to Client Care Team Maintains Client Care Team Schedule, including addressing call outs and coverage Schedules and Leads monthly Client Care Meetings.

Perform Annual Job Performance Reviews, in conjunction with HR Manager. Responsible for daily Client Care operations and efficiency Work with Hospital Manager and Office Administrator on accounts receivable.

Address client questions regarding billing and handle minor billing corrections and disputes. Assist in client care duties as needed if short staffed / very busy.

Manage euthanasia administrative documentation as needed with Hospital Manager. Order office supplies as needed for front of hospital.

Monitor front desk and lobby to ensure client wait times are acceptable. Responsible for appearance of lobby and reception area.

Attend monthly Team Lead meetings Work with other team leaders and management for workflow or performance concerns with the client care team Qualifications : A minimum of 3 years of supervisor experience preferred, not required A minimum of 3 years of veterinary medicine client care experience preferred, not required Basic understanding of veterinary staff scheduling and needs of the hospital.

Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines.

Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to act with integrity, professionalism, and confidentiality.

Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems. Strong work ethic and positive attitude Excellent communication skills with doctors, coworkers, and clients Maintain a professional, positive, and encouraging attitude Compensation ranges from $24-26 / hour, depending on previous experience and skill set of the applicant.

Shifts are typically 8 hour shifts, 5 days a week. Schedules may include some weekend days and some holidays. Must have customer service experience and references from previous employers.

It’s a calling and we are on a mission to save lives! Join our team and apply now! Powered by JazzHR

Last updated : 2024-03-26