Charleston Veterinary Referral Center has exciting and rewarding career opportunities in our Client Care Department! We have an immediate opening for a Client Care Team Lead. The goal for placing a team lead is to continue working towards the goal of the best client care and efficiency possible. This individual will be available to act as a point person for most matters regarding the client care team. We are serious about providing the best medicine and client experience!

CVRC is a 24 hour emergency referral center located in beautiful Charleston, SC. We are the ONLY VECCS Level 1 Certified Facility in South Carolina and 1 of 2 in the southeast region of the United States!

• Direct leadership to Client Care Team
• Maintains Client Care Team Schedule, including addressing call outs and coverage
• Schedules and Leads monthly Client Care Meetings.
• Perform Annual Job Performance Reviews, in conjunction with HR Manager.
• Responsible for daily Client Care operations and efficiency
• Work with Hospital Manager and Office Administrator on accounts receivable.
• Address client questions regarding billing and handle minor billing corrections and disputes.
• Assist in client care duties as needed if short staffed/very busy.
• Manage euthanasia administrative documentation as needed with Hospital Manager.
• Order office supplies as needed for front of hospital.
• Monitor front desk and lobby to ensure client wait times are acceptable.
• Responsible for appearance of lobby and reception area.
• Attend monthly Team Lead meetings
• Work with other team leaders and management for workflow or performance concerns with the client care team

• A minimum of 3 years of supervisor experience preferred, not required
• A minimum of 3 years of veterinary medicine client care experience preferred, not required
• Basic understanding of veterinary staff scheduling and needs of the hospital.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems.
• Strong work ethic and positive attitude
• Excellent communication skills with doctors, coworkers, and clients
• Maintain a professional, positive, and encouraging attitude

Compensation ranges from $24-26/ hour, depending on previous experience and skill set of the applicant. Shifts are typically 8 hour shifts, 5 days a week. Schedules may include some weekend days and some holidays. Must have customer service experience and references from previous employers.

It’s a calling and we are on a mission to save lives! Join our team and apply now!