ASSISTANT HOSPITAL MANAGER

Job Summary

The Assistant Hospital Manager is a co-leader and an integral member of the veterinary hospital management team. The Assistant Hospital Manager partners with the Hospital Manager and Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.

Job Duties and Responsibilities

Supports the Practice Manager in Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget maintenance process.
• Establishes goals for the practice and staff.
• Creates the hospital ER Technician schedule (day & overnight) and manages labor costs to budget with our hospital leader team.

Supports the Practice Manager in Operations

• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Monitors medical equipment and ensures

Supports the Practice Manager in People Management

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of the ER Technician staff.
• Implements performance-based incentive, rewards, and recognition programs.
• Manages staff.
• Be a pillar alongside our hospital leadership team.

Supports the Practice Manager in Client Service

• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and oversees client follow-up communication. Work side by side with our reception team.
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Supports the Practice Manager in Financial

• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs alongside our inventory manager.
• Performs other duties essential to the performance of the hospital as assigned

Qualifications:

• Bachelor’s degree in business or related degree is preferred.
• Experience in a manager role, including customer service experience.
• Experience in a hospital setting in positions of increased responsibility is a plus.

Knowledge and/or experience in the following areas:

• Multi-functional operations including budget and labor management.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Supervisory and leadership experience.
• Reporting and data analysis.
• Problem-solving and resolution management skills.
• Oral and written communication skills.
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Interpersonal skills with staff and clients, and works well in a team environment.
• Customer service strategies and effective marketing techniques.
• HR policies and protocol development.
• Staff management including: coaching, developing, and motivating staff
• Conduct performance appraisals.
• Delegate responsibility and achieve results with hospital team members.
• Make decisions confidently and effectively.
• Model a professional and courteous manner with staff and clients.

Role Expectations & Benefits:

• This will be a hybrid role consisting of both on floor and administration hours.
• This is a full-time salaried position.
• Comprehensive salary range of $80,000- $100,000 annually
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends
• Fair Work-Life Balance

Location: