Position Overview

The IME Specialist is responsible for handling and coordinating all functions of the IME process from intake through the exam taking place. This is a non-clinical position, and the IME Specialist is not responsible for quality assurance review or summarization of the physician's IME report.

Roles and Responsibilities

• Reviews service request for completeness of information.
• Collection and data entry of all referral information
• Review injury and claim information to select the appropriate physician for the exam or record review
• Schedule exams and notify all pertinent parties.
• Provides customer service functions including but not limited to:

o Frequent updates to clients

o Courtesy calls/Reminder calls

o Assist with other ancillary services such as scheduling of transportation/interpretation as needed.

• Collection of and preparation of the Medical Records Package. This includes but is not limited to:

o Request medical records from clients and/or Pull records from client's portals as requested.

o Preparation of/or follow up for cover letters.

o Request imaging CDs as needed.

o Monitor records calendar.

o Upload records to sorting platform.

o Process sorted package and send to the physician.

• Adhere to all deadlines and state statutes.
• Adhere to Ethos Policies and Procedures and as appropriate to job functions.
• Assists in promoting and furthering the objectives of the IME Division.
• Maintains confidentiality and security in all aspects of performance.
• Performs other related duties incidental to the work described herein.

Qualifications

Education

• High school diploma or equivalent required.
• Associate or bachelor's degree preferred.

Experience

• 1 to 3 years of customer service experience.
• Healthcare or medical administrative experience preferred.

Skills/Knowledge

• Excellent customer service skills.
• Strong oral and written communication skills.
• Computer knowledge required, including Microsoft Office products.
• Able to perform as part of a team.
• Strong organizational skills.
• Excellent interpersonal skills.
• Discretion and confidentiality.
• Ability to multi-task.