Job Title : Deskside Support Technician

Location : Richmond, VA - Onsite

Rate :$25 to 28/hr on w2 without benefits

Troubleshooting warehouse equipment such as RF Scanners and Thermal Printers, Helpdesk experience in large warehouse environment, must be able to work fully onsite in Richmond, VA.

This is not just a regular helpdesk position, I am looking for candidates who have experience troubleshooting RF Scanners, Thermal printers and other warehouse equipment. This person must be able to walk over 5-7 miles per day. This is an extremely large warehouse.

Job Description

This will have a first shift Monday-Friday schedule.

Summary
This resource will be supporting around 400-500 total users. They will be communicating heavily with the IT groups at headquarters in NC. Should be able to work independently. Install, diagnose, repair, maintain, and upgrade desktop and laptop hardware and peripheral equipment while ensuring optimal workstation performance and minimal user impact. Work through resolution of desktop support trouble tickets in a call center environment. Technicians will be required to resolve issues within specified SLA as well as use RF guns, scanners, tablets, and wireless access points.

Responsibilities:

• Troubleshoot and resolve Tier 2 and 3 escalated technical issues
• Maintain and manage workload through computerized ITSM ticketing and tracking system
• Troubleshoot hardware, software, and networking issues on laptops, PCs, thin clients, mobile devices, RF guns, scanners, and wireless access points
• Administer and resolve issues with end-user workstations and devices
• Provide hands-on support to corporate IT Infrastructure team or supporting vendors to assist with remote troubleshooting and problem resolution as needed
• Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook
• Lifting of moderately heavy objects, such as computers, printers, and peripherals.
• Maintain inventory levels for equipment on site in a neat and organized fashion, request additional equipment (PCs, laptops, etc.) once levels drop below company standard

Experience:

• 2 years in a help desk environment
• ITSM ticketing environment
• Remote troubleshooting experience
• Solid Microsoft environment knowledge
• Excellent Customer service skills
• Excellent written and oral communication skills
• Strong organizational skills
• Strong interpersonal skills
• Strong analytical ability to troubleshoot complex problems
• Solid understanding of TCP/IP and networking principles
• Desire to learn and be part of a team

Job Type: Contract

Salary: $25.00 - $28.00 per hour

Experience level:

• 10 years
• 11 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift

Application Question(s):

• Are you comfortable walking 5 - 7 miles per day?

Ability to Relocate:

• Richmond, VA: Relocate before starting work (Required)

Work Location: In person