Position : Scheduling Specialist

Location : Pasadena, CA

Shift : Mon- Fri 8 : 30 am 5 pm

Duration : 2 Months

Start Date : 5 / 06 / 2024

Role Summary : As a Healthcare Appointment Scheduler at WelbeHealth, you play a crucial role in ensuring timely and efficient care for our participants.

You'll excel in providing exceptional customer service to all stakeholders while adhering to scheduling protocols. This on-site role demands adaptability in a dynamic environment and effective collaboration with colleagues to uphold WelbeHealth's values and mission.

Duties and Responsibilities :

• Coordinate participant appointments, troubleshoot conflicts, and meet appointment turnaround times according to WelbeHealth protocols.
• Manage cancellation and rescheduling requests, promptly communicating changes to relevant parties.
• Handle incoming communications, screen and resolve inquiries efficiently while maintaining documentation standards.
• Provide outstanding customer service, embodying WelbeHealth core values.
• Maintain and update team member availability in systems accurately.
• Document all updates and communication in source systems as per department protocols.
• Conduct appointment confirmations and reminders, updating appointments as necessary.
• Review and improve scheduling processes, making recommendations for enhancements.
• Support staff with scheduling procedures and troubleshoot basic issues, escalating when necessary.
• Maintain flexibility in work schedule, including evenings and weekends.
• Ensure timely and accurate completion of all documentation and mandated trainings.
• Uphold privacy and confidentiality standards for all company information.
• Adhere to WelbeHealth policies, participate in Quality Improvement activities, and communicate workload and priorities regularly with the supervisor.
• Stay current with mandated occupational health screenings.
• Demonstrate flexibility in assignments to meet evolving business needs.
• Perform other duties as assigned.

Skills : Required Skills & Experience :

• Proficient in data entry and multiple software platforms, with at least one year of Electronic Medical Record (EMR) experience.
• Minimum one year of healthcare experience.
• Exceptional customer service skills, particularly in telephone and written communication.
• Strong problem-solving abilities and persistence in overcoming challenges.
• Excellent organizational and communication skills.
• Ability to work independently with minimal supervision.
• Demonstrated ability to prioritize in a fast-paced environment.
• Experience working with diverse backgrounds and cultures.
• Commitment to enhancing the well-being of vulnerable seniors.

Preferred Skills & Experience :

• Experience in a PACE setting is a plus.

Last updated : 2024-05-15