Description

Restaurant Supervisor Job Summary

We are seeking a detail-oriented, reliable, and experienced restaurant supervisor to join our growing team. In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.

Restaurant Supervisor Duties and Responsibilities

• Oversee all front and back of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
• Maintain quality control for all food served
• Analyze staff evaluations and feedback to improve the customer’s experience
• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
• Oversee health code compliance and sanitation standards
• Seek ways to cut waste and decrease operational costs
• Generate weekly, monthly, and annual reports
• Train new employees and provide ongoing training for all staff

Qualifications

Restaurant Supervisor Requirements and Qualifications

• High school diploma required.
• Significant work experience in management and the hospitality industry
• Strong working knowledge of food and beverage service
• Ability to use restaurant management software
• Strong leadership skills
• Decisive and critical thinker

Nice to Have

• Associate’s or Bachelor’s degree in Business Administration or Hospitality preferred
• Front and back-of-house experience is a plus.

SKILLS

• Organized.
• Detail-oriented
• Team player
• Safe work habits
• Stress Manageability 
• Project timelines

PERSONAL ATTRIBUTES

• Honesty, trustworthiness, and respect. 
• Possess cultural awareness and sensitivity.
• Flexibility regarding work schedules especially during industry seasons and holidays.
• Demonstrate sound work ethics.

PHYSICAL DEMANDS

• Ability to lift a minimum of 25 pounds using safe work practices.
• Eye/hand coordination and manual dexterity.
• The job's functions require lifting, carrying, pushing, and/or pulling, stooping, kneeling, and significant five-finger dexterity. 
• Ability to distinguish letters, symbols, or colors.

ENVIRONMENTAL CONDITIONS

• Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.
• Small work areas having three-foot access.
• Handling chemicals in a safe manner.

MENTAL DEMANDS

• The high-demand restaurant atmosphere may be stressful at times due to the high volume.
• Ability to handle a wide variety of people on various issues and or personalities.
• Ability to take direction from multiple management.

EQUAL EMPLOYMENT OPPORTUNITY

Estefan Kitchen Orlando provides equal employment opportunities to qualified individuals with disabilities, which includes providing reasonable accommodations as required by law. If you need a reasonable accommodation, please notify management.