Description

Esperanza Health Centers offers benefits to all its full-time employees:

BCBS Medical PPO Plans | Ameritas Dental |Eye Med Vision |Tuition Reimbursement up to $5,000 per year|10 Paid Holidays and 16 Days of Paid Time Off

Position purpose: To provide high quality clinical care to all Esperanza patients during their medical visits. The Medical Assistant will assist health providers and other staff to ensure proper workflow.

Compensation: (Based on experience) $19.00- $23.00 

Location: 2001 S. California Ave. Suite 100

Primary Duties and Responsibilities:

• Maintains established policies and procedures, objectives, quality assessment program, and safety, environmental and infection control standards.
• Ensures exceptional customer service is offered to all patients and visitors using the AIDET principles. (Acknowledge. Introduce. Duration. Explanation. Thank.)
• Manages departmental clinical inboxes in EMR on a daily basis.
• Sterilizes instruments.
• Performs retinal eye exams and uploads retinal eye exam reports in EMR.
• Performs hearing and vision screening for school physicals.
• Performs Point of Care Testing (POCT) and EKG’s in accordance with established standards, practices, policies and procedures.
• Maintains daily lab, quality control logs and other document logs as instructed. 
• Keeps inventory and orders monthly supply of immunizations through Vaccines for Children (VFC) program as well as keeps up-to-date inventory of logbook.
• Maintains sample medication closet and logs.
• Participates in Community Outreach Events as deemed appropriate by Supervisor.
• Cleans and prepares rooms between procedures. Monitors and restocks supplies; ensures proper functioning of equipment. Notifies supervisor of malfunctioning equipment and completes corrective action log.
• May perform general office duties such as copying, faxing, texting, answering phones and making appointments.
• May verify insurance information in accordance with policy. May conduct outreach work with patients to ensure eligibility and medical home assignment is correct.
• Collects specimens as directed and completes requisitions for laboratory analysis.
• Demonstrates sensitivity to patients’ comfort and privacy and expresses interest in their progress. Maintains a safe, comfortable and therapeutic environment for patients and their families.
• Files lab and x-ray reports and reports abnormal results to health care providers.
• Attends and participates in staff meetings and attends other meetings as assigned.
• Cooperates with other personnel to achieve department objectives and maintains good employee relations.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
• To live up to Esperanza’s mission of being truly involved in the community all staff members are expected to participate in outreach activities between 3 to 5 times per year; including but not limited to the Annual Fundraiser, Community Garden(s), and Health Fairs.
• Performs other related duties as assigned or requested in a safe manner. 

Esperanza Health Centers is an Equal Opportunity Employer (EOE) according to Title 44, Ill. Administrative Code, and Subpart C Section 750.150.

Requirements

• Knowledge of billing procedures and medical terminology.
• Excellent customer service and telephone skills.
• Excellent interpersonal skills.
• Specialized Courses or training beyond High School Type: Medical Assisting or equivalent (CNA, Pharm Tech, EMT).
• Minimum six months experience in work related field. 
• Bilingual, English and Spanish