1 Customer Implementation and Training Specialist (Scheduling) Job in Des Moines, IA

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Customer Implementation and Training Specialist (Scheduling)

ESO

Des Moines, IA | Full Time

$60k-77k (estimate)

2 Months Ago

Customer Implementation and Training Specialist (Scheduling)

ESO Des Moines, IA

$60k-77k (estimate)

Full Time | IT Outsourcing & Consulting 2 Months Ago

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ESO is Hiring a Customer Implementation and Training Specialist (Scheduling) Near Des Moines, IA

How You'll Support Our Mission

Trainers ensure our customers have the resources they need to be successful and are pivotal to our organization. As a Training Specialist you will host training sessions for our clients.

Reporting to the Customer Training Manager you will be part of our Implementation & Training team based remotely.

What You'll Be Doing - the day to day

Primary POC for customer trainings (reschedules, questions).
Conduct "End User", "Administrator" or "Train the Trainer" training for customers on ESO products.
Assist in answering customer specific questions during their implementation period.
Aid in developing, designing, and delivering curriculum for training.
Assisting with implementation (mobile interfaces and general application configuration and questions).
Trainers will conduct training via Zoom meetings/webinars and Occasional Onsite training classes.
Organize and schedule Customer trainings according to customer's schedule.
Work with Customer to structure training for the organization's specific workflow.
Aid in the set-up of peripherals such as Cardiac Monitors and Mobile devices.
- Statistical analysis/metrics on training including budget compliance, number and types of trainings. Including:
- How many Trainings are trainers doing?
- What classes are they teaching?
- Class durations?
- How many online vs Onsite.
- Product family.
- Training and support cases and differentials to include training and implementation.

Who You Are - the essentials

Knowledgeable on all ESO products specifically ESO scheduling
Has industry knowledge of how ESO software works in the fire, EMS and hospital settings

Benefits & Perks

ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:

Competitive health plans (medical, dental, & vision insurance)
PTO (starting at 20 days) & 12 company holidays
401(k) with company match
Telemedicine service provided by ESO
Savings accounts (FSA, HSA, DCA)
Employee Assistance Program (EAP)
Annual health and wellness reimbursement
Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
Paid parental leave, new child program, & flexible parental return-to-work options
Casual office environments and unlimited office snacks and drinks

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.

Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.

All offers are contingent upon a successful background check.

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.