About The Technical Onboarding teamWe’re continuing to build out a team of passionate Microsoft Consultants. We are looking for a Microsoft Consultant to join our ranks, as we exponentially grow our customer base. The Technical Onboarding team supports a wide array of customers who have purchased our services, as they onboard, configure and tune the products we support. We are responsible for owning the deployment of the service for those customers and assisting them in maturing their security posture with regards to their MDR and security investment. This role will primarily be for implementation of the eSentire Microsoft service which focuses on Microsoft Sentinel and the Microsoft Defender suite of products (Defender for Endpoint, Defender for Identity, Defender for Cloud Apps, Defender for Office, and Defender for Cloud). We are laser focused on providing our customers the best possible experience in onboarding into eSentire’s various services and providing the customers with an ongoing partnership in their security journey. Who You AreAs a Microsoft Consultant on the Technical Onboarding Team, you will be responsible for getting customers setup and running on Microsoft Sentinel and/or the Microsoft Defender suite of products (Defender for Endpoint, Defender for Identity, Defender for Cloud Apps, Defender for Office, and Defender for Cloud) and helping them maintain their security posture through ongoing assistance and support. You are passionate about security in general but ultimately will be focused on helping our diverse customer base achieve their preferred security outcomes, by using your past experiences and knowledge to guide them. You can rapidly move from project to project and be able to keep track of the various moving parts of the deployment from start to finish. You must have scale-up culture in your DNA and get energized by a low-ego, “all hands-on deck” environment. You care deeply about not only making your customers secure and successful, but also collaborating with your peers to ensure eSentire’s success. You are empathetic, enthusiastic and take risks - upping the game of the Blue Team. You are an eminently technical yet customer-focused individual. What You Are Great AtYour top priority will be delivering support and assistance to your customers as they work through setting up our services for your customers. Your responsibilities will include that you:Provide technical expertise in the service you are working with to our customersHelp the customer plan their deployment of our servicesMake recommendations to the customers on best practice in setting up the system, both by eSentire as well as industry standard practiceProvide ongoing support to customers through our ticketing systemCollaborate with Technical Onboarding peers, Customer Success, cross-functional teams, and senior leaders to ensure customers are successfulMake recommendations and influence important operating issues/decisions for the broader teamFind ways to streamline work, innovate key processes and leverage technology What We RequireBachelor's degree or equivalent experienceExperience working on customer projectsKnowledge of Microsoft’s suite of security productsKnowledge of security and compliance use casesFamiliarity with common security and network devices and vendors a plusSuperior customer relationship skillsKnowledge of security principles governing technical environmentsCommitted to providing exceptional customer serviceStrong aptitude for solving problemsAbility to work under pressure and with conflicting prioritiesPatience and positivity. Ability to be focused during a growing and changing scale-up environmentIf the successful candidate lives within 50 km of our office in Waterloo, Ontario this will be a hybrid position (Monday and Friday – work from home, Tuesday, Wednesday and Thursday – work onsite). If the successful candidate lives more than 50 km from our office in Waterloo this will be a remote position. We Offer You: At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives! We continually create a rewarding place to work. We want you to thrive in it and contribute to it. We provide: Wonderful colleagues you’ll be proud to work with and learn from Subsidies for professional accreditationAnnual taxable spending account specifically for your wellness, including health clubs, sports team registration fees, or fitness items (to name a few)Competitive referral bonus up for referrals of top talentOne of the fastest growing companies in Canada with growing operations internationally Attractive compensation plans to ensure we hire, keep and reward team membersFull benefits package including paid parental leave, a matching 401k program and medical, dental, vision and life insurance. The expected base salary range for this role is $80,000 to $100,000 CAD. The starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a Total Compensation Package. At eSentire you will have the opportunity to grow and make an impact from your work. We encourage innovation in all who become part of our team. With growing operations internationally, there is lots of lateral and upward advancement opportunities for rewarding and developing careers with eSentire. We’re strong believers in continuing education and provide the resources that you need to continue learning. About eSentireeSentire, Inc., is the category creator and world’s largest Managed Detection and Response (MDR) company, keeping organizations safe from constantly evolving cyber-attacks that technology alone cannot prevent. Its threat-driven, customer-focused culture makes the difference in eSentire’s ability to attract the best talent across cybersecurity, artificial intelligence, and cloud-native skill sets. Its 24x7 Security Operations Center (SOC) hunts, investigates, and responds in real-time to known and unknown threats before they become business disrupting events. Its highly skilled teams work together toward a common goal to deliver the best customer experience and security efficacy in the industry. Protecting more than $6 trillion in corporate assets, eSentire absorbs the complexity of cybersecurity, delivering enterprise-grade protection and the ability to comply with growing regulatory requirements. For more information, visit www.esentire.com and follow us on Twitter @eSentire.