Overview: 

Office Administrators/Insurance Authorization Specialists play a key role in the patient experience. They are the first people our patients interact with and have an important role in assessing patient healthcare needs.

• Welcomes patients and visitors to the office by greeting patients and visitors. 
• Provide the highest level of customer service to patients, fellow team members and referral sources. 
• Assist in answering phones, greeting patients, data entry and patient intake. Answers, screens, and directs phone calls to staff; takes messages.
• Obtain accurate insurance information, verification, and pre-authorization via appropriate method. 
• Schedules appointments for the office to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider.
• Process claim billing daily ensuring that claims are accurate, timely and fully documented. 
• Provide counseling to patients advising them of their financial responsibility and obtain credit agreements for outstanding balances. 
• Maintain accurate and complete patient files. 
• Provide status updates to patients and internal team. 
• Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls. 
• Review clinician documentation to ensure that patients’ charts are complete. 
• Perform other duties or special projects as assigned. 

• Understanding of medical reimbursement and terminology and a complete understanding of general office duties. 
• Knowledge of state, federal and regional collection, and reimbursement laws where applicable. 
• Experience with patient financial counseling. 
• Strong interpersonal, oral (including telephone) and written communication skills. 
• Excellent customer service skills.
• Excellent organizational skills and the ability to manage multiple tasks. 
• Basic understanding of administrative and clerical procedures and systems.
• Proficient computer skills including Windows based office technologies and automated billing systems. 
• Proficient with Microsoft Office Suite or related software.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, scanner. 
• Bi-lingual (Spanish) a plus. 

• Graduate of a certified medical office training course preferred. 
• High school graduate or equivalent required.
• Experience working in a medical practice/healthcare setting; at least 1 year preferred. 

• Prolonged periods of sitting at a desk and working on a computer.