Purpose

The purpose of the Service Technician is to perform repair, calibration, conversion, field service, training, and demonstration activities at both the client and customer / field locations.

Service technicians are required to travel as scheduled for work at offsite locations. Service Technicians also perform general tasks related to toolbox fabrication, inventory, and provide back up support to other positions.

Description of Duties

• Inspects and repairs company tools both in the shop and the field. Performs in-house calibration of company tools.
• Travels (up to 30% of the time) to customer sites and offshore to operate company tooling on their applications.
• Enters repair information into the computer to make service reports, including tracking of parts used from stock.
• Modifies and Prepares toolboxes for company tool kits, including painting and applying decals as needed.
• Packs and unpacks company booth and tools for various trade shows.
• Responsible for keeping records of inventory used for repairs and assists with physical inventory counting.
• Answers phones and interacts with customers as needed to provide customer service.
• Travels (up to 40% of the time) to customer sites and offshore to perform training, offer demonstrations, and support the sales activity of the company.
• Performs product conversions according to production orders as required.

Physical Requirements

• Must be able to lift 50 lbs unassisted.
• Use of illegal drugs and substances is subject to termination.

Travel Requirements

• Worker must have a valid driver’s license.
• Worker must be able to rent cars while traveling.

Last updated : 2024-05-12