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At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Position Summary
Under minimal supervision, performs claims support and administrative activities for various disciplines.
Duties and Responsibilities
Performs support and administrative functions, including but not limited to preparing claims documents and information within established procedures and supports third party relationships and processes.
Provides inbound and outbound phone support and responds to inquiries from customers, escalates as appropriate.
Assists claims personnel with various activities.
Trains and mentors.
Performs various system-related tasks; assists in resolving systems problems.
Greets, screens, and directs visitors to appropriate personnel.
Assists with financial transactions within established procedures.
The first 5 duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Qualifications
Minimum Required Education Equivalents
High School Diploma or equivalent and two years’ customer service in a professional setting, administrative, claims support or office experience, required.
Associate degree or bachelor’s degree preferred.
Proficient knowledge of word processing, spreadsheet, email, and calendar scheduling software required.
Ability to type a minimum of 40 words per minute and 90 net data entry keystrokes per minute preferred.
experience in the insurance industry and completion of insurance designations or course work preferred.
Travel for business and training required.
Valid driver's license preferred.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Competencies
Self-Development
Collaborates
Cultivates Innovation
Instills Trust
Decision
Quality
Values Diversity
Nimble Learning
Customer Focus
Optimizes Work Processes
Ensures Accountability
Detail Orientation
Information Management Skills
Job-Specific Knowledge
#LIKS1
Physical Requirements
Lifting/Moving 0-20 lbs; Frequent (50-80%)
Lifting/Moving 20-50 lbs; Occasional (<20%)
Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
Driving; RarelyPushing/Pulling/moving objects, equipment with wheels; Frequent (50-80%)
Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
Climbing/accessing heights; Rarely
Job Type: Full-time
Pay: $31,300.00 - $49,998.00 per year
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
$57k-70k (estimate)
04/25/2024
05/01/2024
younginspiration.org
<25
The job skills required for Claims Support Specialist II include Customer Service, Life Insurance, Data Entry, Health Insurance, Time Management, Insurance Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Claims Support Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Claims Support Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Claims Support Specialist II positions, which can be used as a reference in future career path planning. As a Claims Support Specialist II, it can be promoted into senior positions as a Claims Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Claims Support Specialist II. You can explore the career advancement for a Claims Support Specialist II below and select your interested title to get hiring information.