37 Member service representative Jobs in Hawthorne, CA
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Eric's Jobs is Hiring a Member service representative Near Hawthorne, CA
Job ID : 49656 Member Service Representative (Full-Time) - Hawthorne
Location : CA Hawthorne Full / Part Time : Full-Time Regular / Temporary : Regular Email Job Description
YOUR LIFE'S MISSION : POSSIBLE
You have goals, dreams, hobbies and things youre passionate about.
Whats Important to You Is Important to Us
Were looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to themfriends, family and passions.
Together, we can make it happen.
Dont take our word for it.
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Basic Purpose
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts;
Lending products; and credit / debit cards. To perform moderately complex platform banking functions under supervision.
Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application.
Please be sure to check your spam and junk folders if you do not see the email in your inbox.
Responsibilities
Analyze, research and resolve problems and discrepancies related to member accounts / loans
Assist members with submitting consumer / mortgage / equity loan, overdraft protection and credit card applications
Counsel current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform-banking functions
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and / or ATM vault custodian
Perform other duties as assigned
Qualifications
Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem-solving skills
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining composure in a high production and changing environment
Effective skill navigating multiple screens and PC applications and adapting to new technologies
Effective skill performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills
Desired Experience in member / customer service preferably in a call center, retail banking or financial institution
Desired Experience in working in a credit union environment
Desired - Significant experience working in a fast-paced environment
Desired - Tenured member-facing experience within a financial setting
Hours : Available Monday Saturday : hours based on business needs.
Location : 5360 West Rosecrans Avenue, Hawthorne, CA 90250
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Salary Range : $21.50 hourly to $28.00 hourly
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.
EOE / AA / M / F / Veteran / Disability
COVID-19 Vaccine Information
As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.
Disclaimer
Navy Federal reserves the right to fill this role at a higher / lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Last updated : 2024-05-13
Job Summary
Full Time
$39k-48k (estimate)
05/01/2024
05/16/2024
The job skills required for Member service representative include Customer Service, Products and Services, Call Center, Written Communication, Problem Solving, ATM, etc. Having related job skills and expertise will give you an advantage when applying to be a Member service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member service representative positions, which can be used as a reference in future career path planning. As a Member service representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member service representative. You can explore the career advancement for a Member service representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.
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