22 Customer Service Manager - Salina, KS (Downtown) Jobs in Salina, KS
Equity Bank is Hiring a Customer Service Manager - Salina, KS (Downtown) Near Salina, KS
- Lead and Manage the Performance of the Retail Bank Non-Exempt Employees
- Partner with Branch Manager to conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
- Provide onsite leadership and motivation, as well as direct the daily work of a minimum of 2-4 retail bank employees.
- Make recommendations and decisions regarding employee hiring, compensation, work schedule, promotion and discipline.
- Implement operating procedures and protocols.
- Train and develop bank team members for their current and future roles.
- Assist with Growth of Retail Bank Net Income
- Recommend and provide accounts, loans, and services that address clients’ financial needs.
- Assist Bank Manager to achieve budgeted bank targets for growth of deposits and loans as well as non-interest income.
- Control bank expenses as appropriate.
- Demonstrate operational soundness to minimize risk exposure and to maintain quality production.
- Proactively make referrals to bank partners that result in additional revenue to the bank.
- Demonstrate excellent customer service skills and ensure same by retail bank team.
- Assist Bank Manager to create a welcoming, engaging, professional environment for clients and your team to experience.
- Proactively resolve client issues and ensure follow-through by retail bank team.
- Perform teller duties as needed.
- Approve transactions for other employees within your assigned authority limit.
- Demonstrate Compliance with Applicable Laws and Regulations
- Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
- Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
- Actively work with clients to understand each client’s normal account activity, as appropriate for this position.
- Complete periodic compliance training.
- Assist Bank Manager to ensure adherence to aforementioned points by bank team.
- Regular and reliable attendance
- Perform other duties as assigned or required
- High School Diploma or equivalent
- Previous banking experience preferred
- Excellent interpersonal, verbal, and written communication skills
- Computer proficiency in Windows-based systems
- Ability to maintain a high degree of confidentiality
- Strong attention to detail and organizational skills
- Capable of working with a team to determine solutions
- Ability to travel to Wichita, KS for required training your first week on the job
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
- Health, Dental & Vision Insurance
- Group Life & Long-Term Disability Insurance
- Flexible Spending & Health Savings Accounts
- Group Cancer Insurance
- 401(K) Retirement Plan w/ Company Match
- Generous Vacation & Sick Time
- Employee Stock Purchase Plan (ESPP)
- Pet Insurance
- Retail Banking Benefits
Job Summary
Full Time
Lending & Credit
$77k-99k (estimate)
09/02/2023
05/23/2024
equitybank.com
BERRYVILLE, AR
500 - 1,000
2002
Public
KING GLADDEN
$50M - $200M
Lending & Credit
Related Companies
About Equity Bank
Equity Bank provides financial solutions that include commercial loans, consumer banking, mortgage loans and treasury management service.
The job skills required for Customer Service Manager - Salina, KS (Downtown) include Customer Service, Leadership, Initiative, Coaching, Futures, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager - Salina, KS (Downtown). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager - Salina, KS (Downtown). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager - Salina, KS (Downtown) positions, which can be used as a reference in future career path planning. As a Customer Service Manager - Salina, KS (Downtown), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager - Salina, KS (Downtown). You can explore the career advancement for a Customer Service Manager - Salina, KS (Downtown) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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