Company DescriptionWho We AreWe’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have youOur MissionTo foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.Job DescriptionWe are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.RESPONSIBILITIES:Function as MOD (“Manager on Duty”) if/when any member of management team is NOT on the premisesRegularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolvedAssist the Studio Management in daily studio tasks and projectsShare knowledge and best practices with staffMaintain keys to the studio and exert proper care and control over themResponsible for the opening and/or closing of the studioMaintain opening and closing checklists and supervise studio team in ensuring all items are completed dailyProvide support to the SoulCycle instructors to ensure a successful class check-in processWork as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderieProvide high level customer service and hospitality to clientsBe on-duty hospitality championAssign tasks to part timers, when necessaryManage retail area and visuals to ensure an optimal selling spaceResponsible for additional manager system duties (i.e. returns, etc)Assist Management team with additional responsibilities, as neededAssist with the training and coaching of new hires for the front desk staff teamMaintain product knowledge for all studio retail operationsMaintain the distinct SoulCycle aesthetic, appearance, atmosphere and cultureQualificationsMust have customer service experienceMust have the ability to prioritize and multi-task within a fast-paced environmentMust be willing to initiate tasks and perform duties without directionMust have excellent communication skills and be able to work with a wide range of personalitiesMust have outstanding customer service and problem solving skillsMust have a positive, can-do attitudeMust have a friendly and professional phone and email etiquetteMust have superior organizational skillsMust have the flexibility to work a non-traditional schedulePHYSICAL REQUIREMENTS:Must be able to work in a fast paced environmentMust be able to kneel, bend, reach, climb and stand for long durations of timeMust be able to lift/carry a maximum of 30lbsAdditional InformationAS A MEMBER OF THE SOULCYCLE TEAM YOU WILL RECEIVE:We offer competitive salary, benefits, and industry leading commission opportunities for employeesRide for free, bring a guest on us30- 50% discounts on all SoulCycle retailPay Transparency - $ 16.80This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.SoulCycle is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our studios or our website at https://www.soul-cycle.com/careers/All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.