120 Field Service Specialist (Remote) Jobs in Boston, MA
Epson America is Hiring a Remote Field Service Specialist (Remote)
The Field Service Specialist will be responsible for providing support on Epson Professional Imaging, Industrial and Commercial products regarding repair, usability, serviceability, installation, training and configuration to ensure a very high level of customer satisfaction. Ensure customer satisfaction is delivered and minimizes the amount of down-time the customer experiences. Supports pre and post launch activities and works to build positive business relationships with Epson customers.
The location for the role will be remote from Northern Conneticutt or Massachusetts.
As a Field Technical Service Specialist, you will be responsible for:
- Analyzes product failures and makes repairs to quickly return equipment to production status either by telephone and/or on-site repair activities
- Makes recommendations for improved equipment performance
- Documents and submits service/repair activity
- Returns parts to warehouse as necessary
- Informs customer of equipment supply items, (ink, etc.) which require replenishment
- Performs research and assigned special projects by Management
- Performs product installations and conducts operator equipment production and maintenance training
- Delivers service training to service vendors and partners as assigned by management
- Applies electromechanical, printing and color theory, including knowledge of RIP's and the ability to create ICC Profiles with the installation, troubleshooting and repair of equipment malfunctions
- Identifies potential customer dissatisfaction issues and resolves or escalates as necessary.
- Performs special research/projects as requested by Service management Pre and Post Launch Activity:
- Assists with the creation of Installation, Service and Support documentation
- Provides hardware, software, configuration and networking support via telephone, email, chat and on-site at defined level on assigned products
- Perform phone, email and chat duties as assigned by management
- Performs customer site evaluations and product installations
Requirements:
- Requires more than 50% travel, often on short notice (next business day service)
- Will support customers in Massachusetts andsurrounding areas as well as other areas as assigned
- Provide service training to dealers and other service partners
- 5-8 years of experience in a similar role providing advanced product support for commercial and industrial printing products
- Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program)
- Ability to troubleshoot computer hardware and software problems
- Ability to organize and write technical reports
- Ability to read and understand product specification and manuals
- RIP and ICC Profile experience
- Field/on-site repair experience
The starting annual base pay for this role is between USD $68,896and $91,977. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.
#LI-Remote
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.Job Summary
Full Time
Wholesale
$82k-102k (estimate)
05/19/2023
06/27/2024
presentersonline.com
Plainfield, IN
<25
Wholesale
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The job skills required for Field Service Specialist (Remote) include Field Service, Installation, Customer Support, Networking, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Specialist (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Specialist (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Specialist (Remote) positions, which can be used as a reference in future career path planning. As a Field Service Specialist (Remote), it can be promoted into senior positions as a Field Service Engineer V that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Specialist (Remote). You can explore the career advancement for a Field Service Specialist (Remote) below and select your interested title to get hiring information.
If you are interested in becoming a Field Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Field Service Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Service Specialist jobs
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Proven work experience as a field service technician.
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Capability to work well with other team members.
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Step 3: View the best colleges and universities for Field Service Specialist.
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