We are looking for a person who has a passion for Customer Service. If you are a team player, enjoy going above and beyond to take care of a client, and have a Can-do attitude, we would love to talk to you. As a Service Specialist, you are part of a team that provides various administrative support to our clients which may include copy, print, mail, hospitality, facilities and receptionist services at a busy law firm. This is a full-time permanent position with a client we have worked with for 17 years.

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule.
• Copy Services includes accurately producing copy, print and scan projects per written instructions.
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner.
• Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
• Records Scanning includes prepping and scanning and quality control of a large ongoing records project.
• Special Projects & Requests as needed

Qualifications & Requirements

• High School Diploma or GED
• Minimum of 1 year work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.
• Must have top notch customer service skills.
• Must have great communication skills.
• Preferred Shift: Currently M-F 10-7pm. May change to 9-6 or 9:30-6:30 in near future.

Job Type: Full-time

Pay: $19.50 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person