Role and Responsibilities

• Inspire EPIC experiences between team members and patients by creating an atmosphere of patient value and a sense of community.
• Effectively coordinate and control our guest flow at the door by enthusiastically greeting arrivals, assisting with virtual tablets for check-in and providing a warm farewell to our departing patients
• Effectively communicate with patients and team members about walk-in’s, schedule changes, or other patient facing situations on-site.
• Take a proactive approach to troubleshooting patient questions, concerns, or issues by escalating to the correct responsible party including but not limited to the office manager, physician, billing department etc.
• Preform all opening and closing duties inside the lobby and front desk area including filing necessary paperwork, printing patient demographics and schedules, keeping the lobby clean, and charging virtual tablets
• Manually check in patients who are not able or choose not to check-in virtually

Qualifications and Education Requirements

• 1 year previous experience in customer service is required
• Must be patient focused and determined to provide an EPIC first impression
• Must be organized with the ability to multi-task and prioritize
• Strong verbal communication required
• 1 year experience with computer navigation or be a quick learned with technology

Preferred Skills

• High school diploma or equivalent
• Previous experience working in a medical office setting

Additional Notes

• Might be required to travel to any of our current locations to help periodically.

Background checks are required for this role..