Care Coordinator

At EPIC Health, we are proud to lead the challenge towards creating healthier communities, one life at a time. We're committed to providing exceptional care to our patients and we're currently seeking an outstanding Care Coordinator to join our team. In this role, you'll be responsible for providing patient-centered care coordination and assistance in navigating the complex healthcare system.

The ideal candidate for this position will have a deep commitment to patient care, exceptional communication skills, and a passion for making a difference in the lives of others. You will need to be a detail-oriented, proactive problem solver who can manage multiple tasks in a fast-paced environment.

Key responsibilities of the Care Coordinator role include:

• Assisting patients in navigating the healthcare system by scheduling appointments, completing medication requests, and managing referrals to specialists
• Coordinating care with other healthcare providers and community resources to ensure patients receive comprehensive, integrated care
• Ensuring all patient demographic information is updated and accurate in the EHR System
• Triaging patients to the most appropriate point of care based on urgency and protocols
• Developing solutions to customer service issues with the guidance and direction of your immediate supervisor and team members
• Participating in quality improvement activities to continuously improve the delivery of care and patient outcomes
• Sending outbound questionnaires to patients via their preference of e-mails/texts working with the Care Management team

Qualifications for this role include:

• High school diploma or GED
• Experience with patient-centered care coordination, call center, or just an overall desire to help people
• Strong communication and interpersonal skills, with the ability to build patient trust
• Believe you have what it takes to serve, educate, and advocate for our community – including the most vulnerable members

Why work for EPIC Health?

We offer competitive compensation, comprehensive benefits, and a dynamic work environment where you'll have the opportunity to make a real impact in the lives of our patients. If you're a motivated, compassionate professional who's committed to improving patient outcomes, we'd love to hear from you. Apply today!

**Full-Time Position**

*Background checks are required for this role. This is an on-site position. Must reside in Metro Detroit area.*