GREAT OPPORTUNITY IN PALM SPRINGS AREA

Duties:

1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.

2. Effectively and politely communicates with IS staff members, vendors and users. Facilitates communication between these groups to identify system issues. Assists to reach resolution of issues.

3. Assists in maintenance of all current systems.

4. Works as a team member and independently with minimal supervision.

5. Troubleshoots issues to the best of knowledge base.

6. Contacts appropriate associate or vendor for issues not resolved by troubleshooting and documented procedures.

7. Ensures backups have completed successfully and media is rotated to off site storage vendor.

8. Accepts additional tasks when asked.

9. Documents procedures as needed.

10. Runs scheduled jobs according to procedures.

11. Performs printer/PC troubleshooting/repairs as needed during shifts. May also work non-Operations shifts with the desktop support group as needed.

12. Performs daily written shift status. Turns over any open issues to the next shift verbally for follow up or resolution.

13. Assists in communications between IS personnel and vendor representatives.

14. Utilizes effective time- management skills as well as organizational and personal skills to work with a variety of people.

15. Assures that all necessary documentations (i.e., procedures, processes) are properly completed and distributed to other associates.

16. Maintains a high level of confidentiality. Does not access patient data or personnel data unless required for job performance. Does not discuss any patient, personnel or hospital confidential information outside the responsibilities of the job.

17. Ensures that email and calendar indicate unavailability with alternative contact when out of office.

18. Timely notification of urgent issues to management and appropriate effected departments regarding systems downtimes.

19. Performs other duties as assigned

Skills: 1. Ability to operate computer hardware/software systems. PC Computer skills using Microsoft Suite, Internet Browsers, Email.

2. Ability to communicate and maintain documentation timely and efficiently.

3. Possesses advanced problem-solving skills.

4. Advanced PC Computer building, troubleshooting, and repair skills at the hardware and OS and application level.

5. Ability to work weekends and/or various shift rotations as required.

6. Ability to walk and stand for considerable lengths of time and lift 50 pounds.

7. Excellent oral and written skills.

8. Thorough knowledge of computer input/output hardware.

9. Ability to work independently and follow procedures.

10. Create programs and databases utilizing Java, HTML, SQL, Oracle9, and/or Access.

11. Ability to maintain positive interpersonal relations with peers, system end-users and vendors.

12. Facilitation skills, strong organization skills, team building skills.

Education: Education Required: Associates degree course work completed for Information Systems or other technical degree Licensure/Certification Preferred: MCSE and A certifications Experience Required: 3-5 years experience configuring/troubleshooting PC hardware and operating systems or equivalent formal education. Preferred: 5 years in healthcare/hospital environment Skills and Experience:

Required Skills:

DOCUMENTATION

HTML

JAVA

PROBLEM-SOLVING

MAINTENANCE

Additional Skills:

DATABASES

MAINTAIN DOCUMENTATION

OPERATIONS

ORGANIZATION SKILLS

SQL

TEAM BUILDING

BACKUPS

MCSE

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Indio, CA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position requires being fully vaccinated. Please respond that you understand this.

Education:

• Associate (Required)

Experience:

• Help desk: 1 year (Required)

Work Location: One location