Job Title: Front Desk Manager

Location: North Scottsdale, AZ (near East Bell Road and the 101) 

Compensation: Dependent on Experience  

Employment Type: Full Time with Benefits (Medical, Life, Dental, Vision, 401K, and PTO) 

Schedule: Monday through Friday 8:00 a.m. to 5:00 p.m. No nights, no weekends, and no major holidays! 

Job Description: 

The Front Office Manager is responsible for overseeing the multiple disciplinary functions of the administrative team from front desk to patient care and logistics. This position will work to evaluate the current process for opportunities to improve, hold team members accountable for high-level accuracy, provide impeccable customer service, and encourage a positive team-centric environment. 

We are looking for an independent individual with proven managerial and leadership skills who strives for excellence by understanding their responsibilities and coaching their team to take ownership of their roles. This professional will teach and support superb standards of serving patients above and beyond the norm. 

Essential Functions: 

• Manage day to day administrative functions of the clinic including but not limited to patient scheduling, billing, medication, and lab logistics 
• Responsible for leading the administrative team with integrity and professionalism while consistently upholding company motives 
• Proactively consider logistics, obstacles, and opportunities for improved administrative function and patient care 
• Lead one on one and team meetings to ensure communication is consistent, clear, and intentional 
• Adapt and prioritize as consistent changes in processes or additional treatment options are implemented 
• Be able and willing to step in and support team members as needed 
• Create and guide both team and individual training and development
• Must be able to make quick and accurate decisions to handle patient issues with the utmost care 
• Participate in interviewing, hiring, evaluating, and disciplining team members 
• Manage and report specific financial areas for the clinic and department budget 

Required Qualifications: 

• Bachelors or Master’s degree in a Business or Healthcare related field 
• 2 years of relevant management experience 
• Exceptional communication and critical thinking abilities 
• Demonstrate strong interpersonal and leadership skills through humility, teamwork, and a desire to realize the potential of employees and support growth
• Proven ability to critically think through operations and logistics to overcome obstacles 
• Experience performing under pressure with a sense of urgency and attention to detail 
• Understanding of HIPAA requirements 

Preferred Qualifications: 

• Experience managing a medical clinic or facility 
• Experience in healthcare