SUMMARY : Fun, dynamic role in a fast-paced setting, heavily focused on supporting Duchess Convenience Stores - a family-owned chain of 120 convenience stores in business for more than 60 years.

Digital Marketing - Social Media, Website

• Plan social campaigns to support promotions and brand awareness.
• Work with team to obtain and develop Creative resources.
• Schedule and implement campaigns.
• Develop brand messaging and strategy on social platforms including Facebook, Instagram, TikTok.
• Videography and photography work in-house and with external creative partners.
• Develop and edit site pages to optimize web traffic.
• Utilize search engine optimization and analytics to improve web experiences.
• Schedule and implement loyalty and other promotional changes as needed.
• Update Manager with trends, analytics, and other relevant information.

Customer Service and Support

• Customer-facing representation of Duchess brand.
• Field and address customer service requests including

o Internal HelpDesk

o Website contact form

o Email and phone

o Answer, record and resolve customer service issues.

• Point person for inner-office needs.

Manage and Audit Supplies and Signage

• Manage content and organization of Team Google Drive.
• Archive documents, photos and files.
• Develop files for events, signage needs, and other annual changes.
• Manage team assets.

EDUCATION AND EXPERIENCE

College Graduate with previous experience in a marketing role.

• Intermediate to advanced experience with MAC software.
• Excellent verbal, written communication and interpersonal skills.
• Working knowledge of : HTML, Adobe Creative Suite, Analytics, Web technology, SEO, media relations, project management.
• Advanced knowledge and use of MS Office Suite and Outlook; familiar with Google Drive, Docs and Sheets.
• Strong attention to detail.
• Well organized and self-motivated; ability to work effectively under deadline.
• Exceptional verbal and written communication skills.

Last updated : 2024-05-09