• Hybrid/Schedule:  4 days per week on-site with Friday being the optional WFH day.
• Top 3 skills that would make this candidate successful in the role? Business process understanding, document production, collaboration
• No C2C/H1B permitted for these roles at this time ***

Essential Job Functions
• Develop new and revise existing process and training documentation according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
• Collaborate with teammates to understand existing process in order to develop complete and accurate training and reference documentation.
• Assist with the development of training documentation to support an effective onboarding program.
• Complete process reviews, model business process, and develop process maps and ensure processes and system solutions work across lines of business.
• Work with representatives from the various lines of business to identify and anticipate process improvement opportunities and to develop potential solutions.
• Ensure that system and tools are adequate and properly utilized. Propose and develop enhancements as necessary and develop supporting business cases to justify change.
• Manage assigned projects to completion, ensuring that all activities are coordinated and completed on time and within budget. Track and report project progress, developing methods and procedures to monitor critical project issues.
• Ensure proper and effective communication regarding process changes. Develop and deliver training as necessary.
Education/Certifications• High school diploma or equivalent
• Bachelor’s Degree in Business or related field preferred
Experience/Minimum Requirements
• Minimum of 1-3 years of experience in business process analysis and writing process documentation
• Possess a thorough understanding of established process development and improvement
• Strong Microsoft Office skills. Experience with SharePoint and Visio a plus.
Other Skills/Abilities
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Strong analytical skills required, including a thorough understanding of how to interpret business needs and process
• Ability to build and maintain relationships across cross-functional teams and to work effectively in a matrix organization
• Successfully engage in multiple initiatives simultaneously