Who is EnergyUnited?

Our mission is to deliver reliable energy at competitive prices. We serve over 130,000 members throughout our 19-county territory who rely on us every day to keep the power on and that isn’t something we take lightly. If you are looking to work for a company with core values like Safety, Integrity, Commitment and Excellence, then look no further. We’ve been in the power services business for over 80 years, and we know a thing or two about what it takes to be successful!

Would you like to join our team of dedicated professionals and have the opportunity to work from home? We have an immediate full-time opening for a talented, hardworking individual to join our team as a Member Support Specialist! We offer an excellent benefit package, outstanding 401K, a competitive salary and so much more!

In this role you will:

• Provide high-quality customer service by responding to all members’ energy service needs including but not limited to general and billing inquiries, rates, requests related to high-bill complaints, delinquent accounts, adjustments, revenue recovery situations, EnergyAdvantage prepaid program, security lights, capital credits, returned checks, service and outage restoration.
• Respond to all customer inquiries by phone, email, or via web inquiries while maintaining an acceptable login and call answered volume to achieve predetermined goals and objectives.
• Demonstrate proper use of Customer Information Systems (CIS), email, On-Line credit reporting and other programs as the job requires
• Communicate efficient use of electricity as well as inform customers of marketing programs available.
• Explain service installation and construction procedures to members.
• Understand Advanced Metering Infrastructure (AMI) and OMS functionality to handle billing inquiries; identify potential voltage problems; process move-in/move-out requests; and provide essential information to assist members in managing their electric usage and costs.
• Notify MMS Lead, Supervisor and/or Manager, Member Support of potential problems.
• Resolve and/or recommend resolution to complex billing or member support inquiries requiring extensive research.
• Handle member support activities for builders and developers, apartment complexes, and commercial and industrial accounts.
• Demonstrate a detailed understanding of all EnergyUnited product offerings, including but not limited to scheduling of product installations, handling product complaints, and liaison responsibilities.
• Post night deposit payments, balance kiosk, prepare bank deposits and facilitate money collection from vendor
• Demonstrate flexibility toward working outages and extended shifts
• Maintain a high level of confidentiality and professionalism
• Ensure compliance with safety manual and all safety related policies.