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JOB PURPOSE:
Responsible for maintaining a high level of customer service by providing technical support to users efficiently and accurately. Provide technical and troubleshooting assistance over the phone related to computer hardware and software, mobile devices, and other tech tools and products. Responds to queries, diagnose, and resolve problems related to operating systems, hardware, and software programs, isolates problem, and determines and implements a solution.
ESSENTIAL JOB RESPONSIBILITIES:
ESSENTIAL QUALIFICATIONS:
EDUCATION: Associate or Trade School Degree, or High School education with a combination of experience in the Information Technology field.
EXPERIENCE: Preferred: 2 years' experience working in a Microsoft Windows environment:
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.
LICENSES: Driver's License with clear record. Information Technology Certification preferred but not required.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.
Endeavors and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a veteran in accordance with applicable federal laws. Endeavors and Endeavors Unlimited, Inc. also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Endeavors and Endeavors Unlimited, Inc. are Equal Opportunity Affirmative Action Employers.
Full Time
$45k-56k (estimate)
04/12/2024
06/10/2024
endeavors.org
BOURBONNAIS, IL
500 - 1,000
1969
ANN MARIE BRZESZKIEWICZ
$50M - $200M
Endeavors is a San Antonio based nonprofit that connects vulnerable populations across the United States to a wide range of helpful services. Our Mission Endeavors passionately serves vulnerable people in crisis through our innovative, personalized approach. We seek to provide comprehensive, effective, and innovative services that encourage growth, allowing people to build better lives for themselves, their families, and their communities. Why? Because we believe that everyone holds the capacity to grow, heal, change, succeed, and affect others positively. Our Work Our work centers around home...lessness, unemployment, child abuse, disabilities, and disasters by connecting individuals and families to services like education, crisis intervention, case management, homeless prevention services, parent training, practical life skills, and vocational support, training, and employment. Our Story In 1969, several of San Antonios inner-city churches banded together to launch Urban Ministries, to help meet various needs within the local San Antonio community. Eventually, this program expanded in scope, reach, and geography, to become Endeavors, a national, innovative nonprofit that serves as a model within an evolving behavioral health and social service landscape.
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The job skills required for Help Desk Support I include Troubleshooting, Help Desk, Customer Service, IT Support, Technical Support, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Support I positions, which can be used as a reference in future career path planning. As a Help Desk Support I, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support I. You can explore the career advancement for a Help Desk Support I below and select your interested title to get hiring information.