The above represents the salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, education, experience, and other job-related factors. Your recruiter can share more information about the specific salary range during the hiring process.

This role will also initiate Commercial Lines Package account set ups and work in our Charleston, West Virginia office and upon being fully trained and proficient will have the option to work in office, hybrid or remote. The position will report to the Manager, Engagement Center.

JOB OBJECTIVE:

The Intake Representative, Policy initiates Workers' Compensation policies in the system; gathers additional information necessary to develop Workers' Compensation policy quotes or proposals; works with underwriters to review and classify policies and provide general information to policyholders. Work is driven by multiple reporting channels such as customer portal, email, phones, and fax.

ESSENTIAL FUNCTIONS:

Perform new business set up by completing the initial intake of new applications for coverage received from both policyholders and agents Work with all applicants to gather all necessary information to process application to quote status Provide information to customers regarding claim or policy-related issues Track, follow-up and electronically file each application received Obtain additional information to complete application, follow-up and follow through when that information is received Respond to emails from agents, policyholders and claimants Review, update and document intake processes and efficiencies

OTHER FUNCTIONS:

Other duties as needed

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to provide excellent customer service to both external and internal customers
• Ability to work as a team member and perform based on established standards and expectations
• Ability to multi-task
• Must be detail-oriented
• Excellent written and oral communication skills
• Ability to fully analyze information received and make decisions as to next steps and action required
• Experience with Microsoft Products
• Ability to work proficiently in multiple systems
• Excellent organizational skills
• High school diploma.
• One year previous full time experience in customer service and/or claims intake preferred. At least one year of experience in the insurance industry preferred.
• Property and Casualty Agent license preferred

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities.
Join us to discover a work experience where your diverse ideas will be met with enthusiasm - where you can learn and grow to your fullest potential.

What you can expect from us
Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations.
Encova Insurance is an EOE/E-Verify employer.