• The Encompass Family – check out Who We Are to become a part of it!
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• All the traditional benefits like health insurance, life, short- and long-term disability – we care about your wellbeing!
• 401k/401k match, and paid time away – we’d love you to stay with us forever!
• Discounts on all our merchandise plus a variety of other cool special deals with area businesses.
• Remote work schedule

(This opportunity is open for candidates residing in one of the following states - Florida, Georgia, Ohio, Nevada, Indiana, Texas, and West Virginia).

• Proactively respond to product/service inquiries via telephone, email or fax.
• Accurately place and process orders per Customer Service Representative guidelines.
• Recognize and act on the opportunity to up sell additional products and services to customers.
• Follow-up on outbound calls, assigned cases and quotes in a timely manner.
• Follow up on all open quotes and unresolved customer inquiries.
• Properly and accurately documenting all calls.

• You have great communication skills & you’re proficient in English and Spanish (verbal and written).
• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor in troubleshooting.
• You build strong customer relationships and develop loyal customers.
• You thrive working independently and efficiently in meeting all deadlines.
• You exemplify all company policies and procedures.
• You know MS Office (Word and Excel); you may not be a master but you’re on your way
• You have a High School Diploma and/or combination of customer service experience.
• Your average typing speed is 40 wpm.
• You have reliable, high speed ethernet internet connection at home (at least 10 mpbs)
• You live in one of these states: Florida, Georgia, Ohio, Nevada, Indiana, Texas, or West Virginia.