Encompass Medical Group is a 50-independent physician provider group, the largest in greater Kansas City, and is dedicated to only the highest standards of healthcare excellence as exemplified in all nine of our offices located throughout the Kansas City metro area.

Encompass Medical Group is seeking a full-time Medical Billing Customer Service Representative within our central Billing Department located at our Lenexa administrative office. Encompass Medical Group is dedicated to only the highest standards of healthcare excellence as exemplified in all nine of our offices located throughout the Kansas City metro area. Join our team and share your skills and talents with a leading provider of healthcare services.

***Encompass Medical Group is offering a $500.00 sign-on bonus to ALL new hireswho reach the completion of their probationary period AND a $500.00 completion bonus after one full year of service!!!***

Working Hours: 8:30am-5:00pm Mon-Fri (2 days per week remote) 

Position Summary: The Medical Billing Customer Service Representative is responsible for the collection and receipt of patient medical bills through the use of strong customer service skills.

Position Accountabilities:

• Delivers uncompromising customer service to patients regarding their patient account and medical billing inquiries and/or issues
• Re-works claims that have been returned for additional information
• Handles all incoming patient and insurance

Job Specifications:

Minimum Education

• High School Diploma or equivalent
• Medical billing experience or completion of medical billing coursework preferred

Minimum Experience

• 1 year experience of medical billing/insurance customer service required
• Previous general medical billing and insurance posting experience preferred
• Experience working in a professional office setting

Job Qualifications:

• Excellent typing skills
• 10-key experience preferred
• Medical background preferred
• Strong customer service background required
• Prior professional working environment experience preferred
• Able to work well in a team setting
• Prior EMR experience preferred
• Excellent communication skills

Working Conditions/Physical Demands:

• Some minimal lifting, (less than 10 lbs.), stooping and walking

Encompass Medical Group is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of race, creed, color, sex, sexual orientation, age, marital status, physical or mental disability, religion, national origin, military service, or any other protected category. We initiate and promote equal employment opportunities.

We offer a very competitive salary, PTO, and generous benefit plans, including immediate medical, dental, vision, life, and long-term disability coverage, and a 401(k) plan. Our cooperative, team-oriented environment is another advantage of working at Encompass Medical Group. Drug screen and background check required. Compensation commensurate with education, professional experience, and required credentials.