Overview: The Client Support Specialist plays a critical role in providing direct care and support to individuals experiencing homelessness. This position involves creating a safe and welcoming environment, addressing the basic needs of shelter residents, and offering emotional support to help clients navigate challenges and work towards stability.

Key Responsibilities:

• Client Support and Engagement:
• Establish positive and empathetic relationships with shelter residents.
• Provide emotional support and actively listen to residents' concerns, encouraging open communication.
• Basic Needs Assistance:
• Ensure the provision of necessities such as food, clothing, and personal hygiene items.
• Assist residents in accessing resources for medical care, mental health services, and other essential needs.
• Safety and Security:
• Monitor the shelter environment to ensure the safety and security of residents.
• Collaborate with administrative and/or management personnel to address any safety concerns or emergencies.
• Daily Living Assistance:
• Assist residents in maintaining personal cleanliness and hygiene.
• Support individuals with daily living activities, including meal preparation and cleanup.
• Medication Supervision:
• Assist with the self-administration of medications to residents according to prescribed schedules and dosage instructions.
• Maintain accurate records of medication administration, ensuring compliance with healthcare regulations.
• Collaborate with healthcare providers and pharmacists to address any medication-related concerns or changes.
• Vital Signs Monitoring and Documentation:
• Regularly collect and document residents' vital signs, including blood pressure, heart rate, respiratory rate, oxygen saturation and temperature.
• Regularly collect and document residents’ blood glucose level checks for residents with diabetes or as directed by healthcare professionals.
• Document vital signs and blood glucose levels accurately and communicate any concerning readings to the healthcare team.
• Report any abnormal vital signs promptly to healthcare providers and document interventions as directed.
• Crisis Intervention:
• Respond to crises and emergencies promptly and appropriately.
• Collaborate with other staff members and external agencies to address crisis situations.
• Health and Wellness Advocacy:
• Advocate for residents' health and well-being, encouraging regular medical check-ups and access to necessary healthcare services.
• Provide information on nutrition, wellness, and hygiene practices.
• Assist with regular collection of vital signs.
• Case Management Support:
• Collaborate with case managers and social workers to implement individualized care plans.
• Participate in case conferences to discuss resident progress and goals.
• Community Resource Coordination:
• Connect residents with community resources, including job assistance programs, educational opportunities, and housing support services.
• Maintain up-to-date knowledge of available resources and services.
• Documentation:
• Maintain accurate and confidential records of resident interactions and services provided.
• Complete incident reports and other documentation as required.
• Cultural Competency:
• Demonstrate cultural sensitivity and awareness in interactions with a diverse population.
• Foster an inclusive and respectful environment for all residents.

Qualifications:

• High school diploma or equivalent; additional education or training in social work, healthcare or a related field is a plus.
• Previous experience in a caregiving or support role, preferably in a homeless shelter or similar setting.
• Strong interpersonal and communication skills, with a compassionate and non-judgmental approach.
• Ability to work collaboratively in a team and handle challenging situations with sensitivity.

Note: The specific responsibilities and qualifications may vary depending on the location specific policies, population served, and organizational structure. Adjustments to the job description may be made to align with the unique needs and requirements of each location.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift

Shift availability:

• Overnight Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Long Beach, CA 90804: Relocate before starting work (Required)

Work Location: In person