Overview

Encantado technical solutions is seeking End User Support Specialist I to support a major national laboratory. 

Note: This position is 100% onsite and candidate must reside in the Albuquerque area.

Responsibilities

This position will serve to keep an emergency operation center’s MS Windows based laptops up to date, providing support to our operators, supporting our three video teleconferencing rooms, and providing break/fix support to our client. The ideal candidate for this posting will have a strong customer focused mindset, be a self-starter, and have strong communication skills.

Qualifications

• High School Diploma and a minimum of 2 years of experience
• S. Citizenship is required to obtain and maintain a U.S. Department of Energy Q security clearance.
• Windows desktop support including:
  • Break/fix troubleshooting
  • End-User Application Support
  • System Setup
  • Active Directory Support
  • Account Management
  • File services
  • Network Configuration
  • Application Hosting
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction.
• Strong communication and customer service skills.
• Good ability to diagnose and troubleshoot any technical issues, as they arise.
• Ability to be on-call

About Us: 

Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.