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The Digital Media Operations team is seeking a technical administrative support person who is willing to perform a wide range of tasks and a variety of general business-related activities. The ideal candidate will coordinate schedules and manage incoming customer requests to fulfill customer demands for both live streaming setup and media imports into content libraries. They will assist clients in understanding the services and technologies required for their needs.
Responsibilities will include, but not limited to, serving as the primary customer interface, regularly monitoring the customer helpline and entity email account for service requests, managing client communication, and overseeing content in multiple streaming libraries. Additionally, they will occasionally assist with the production of live streaming and video recording events, which would involve basic operation of video equipment.
• Demonstrated experience with administrative tasks and office environments.• The ability to provide exceptional customer service and cultivate relationships across diverse organizational levels.• Familiarity with and proficiency in general administrative services and activities.• Proficiency in MS Office applications, with demonstrated experience. • Demonstrated ability to organize, prioritize, and successfully complete on multiple tasks with competing deadlines.• Experience collaborating with technical and non-technical staff.• Capable of working independently or as part of a team.• Attentive to detail.• Excellent verbal and written communication skills.
Required Skills:
Desired Skills:
About Us:
Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.
It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.
Full Time
$65k-81k (estimate)
05/01/2024
04/29/2025
The job skills required for Digital Media Administrator include Project Management, Digital Media, Written Communication, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Digital Media Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Digital Media Administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Digital Media Administrator positions, which can be used as a reference in future career path planning. As a Digital Media Administrator, it can be promoted into senior positions as a Digital Marketing Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Digital Media Administrator. You can explore the career advancement for a Digital Media Administrator below and select your interested title to get hiring information.