• Bilingual Japanese and English

Responsible for managing the GOC department’s day-to-day functions and overall data entry by registering information in the database. Support GOC staff and assist in handling any customer service to our end-users by answering questions in a timely and accurate and professional manner.

• Carrying out and attaining the mission and the goals of the department managed and the company

• Must be available to staff and our distributors/customers within the open and close (first and last hours) of scheduled work hours and Enagic business day
• Manage and train staff, including all new hires
• Scheduling shifts to ensure proper coverage for all work schedules 
• Manages and maintains database with staff by entering new and updated account information and establishes entry priorities for staff
• Work with other department managers to increase better workflow and customer support among departments.
• Processing Orders·
• Receive and promptly respond to customer queries via phone, email or online chat
• Document Issues and Resolutions
• Develop solutions and resolve problems to ensure employee and customer satisfaction is met successfully
• Review and address the skills of staff to ensure customer satisfaction is met successfully
• Join and Host meetings and department meetings for the betterment of the department and to update and review new and ongoing information
• Problem-solving and time management. 

• High School diploma or equivalent
• Bilingual Japanese and English
• Can work weekends, holidays and night shifts.
• Data entry experience or related experience
• Quick typing skills
• Organizational skills
• Attention to detail
• Learn and adapt to current technology needs
• Excellent and effective communication and interpersonal skills
• Customer service skills
• Managing processes with staff and projects
• High level of ownership, accountability and initiative
• Welcoming and helpful attitude