Essential Functions of the Service Technician:

The Service Technician is responsible for equipment installation, troubleshooting and repairs at customer facilities, domestically and internationally. Other responsibilities include supporting customers remotely over the phone and computer, working in-house helping with testing, fabrication, and assembly of machines, and assisting with business analysis.

• Machine installations at customer facilities.
• Machine troubleshooting and repair at customer facilities.
• Stay technically prepared to answer questions regarding equipment.
• Participate in meetings including machine testing, equipment shipment, and technician preparation.
• Review SOW (statement of work) and other documentation for discrepancies, bring to the attention of project manager.
• Assist with service & support calls and remote support when in the office.

 Requirements of the Service Technician:

• 70-80% domestic travel required, international travel available.
• Excellent technical, mechanical, and electrical aptitude and experience.
• Excellent troubleshooting skills and experience.
• 3 years of Service Technician experience preferred
• 3 years of experience utilizing mechanical/technical skills.
• Associate degree in electrical-mechanical or a combination of education and experience will be considered.