Job Summary

Inside Sales Representative – Glendale, AZ

Emser Tile and Natural Stone, the nationwide supplier of high-quality floor covering products servicing world-leading retailers, builders and contractors seeks an experienced Customer Service professional for our Local Branch.

Key Responsibilities

• Drive all contractor business in branch
• Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment
• Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel
• Customer facing service and is the first point-of-contact between the client and Emser
• Have extensive product knowledge and overview
• Understand and be able to explain Emsers brand identity, competitive differentiation, and product philosophy
• Assist customers at the counter alongside the Customer Support Representative
• Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential
• Develop and implement plans for longer term sales cycles
• Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.
• Participate in sample design and creation when needed
• Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests
• Build sales in branch by explaining product knowledge to customers and identifying their needs

Qualifications (Knowledge/Skills/Abilities/Experience)

• 3 plus years of sales and customer facing experience
• Strong communication and writing skills
• Uphold professional appearance
• Ability to build relationships with contractors in the branch
• Understand and decipher sales metrics and reports
• Inventory management experience with basic math test skills such as: cycle counts, pricing/margin, and quantity square feet
• Comfortable in a fast-paced, high stress environment
• JD Edwards experience (preferred, but not required)

Working conditions (Branch/DC Positions)

• Work in enclosed offices, partially enclosed warehouse spaces
• Branch showroom where the Branch ISR will make sales calls, service calls and maintain product displays
• Work the day shift from Tuesday Saturday to support business needs.

Physical requirements (Branch/DC Positions)

• Stand, use hands, and reach with hands and arms
• Walk, stoop, kneel, crouch, or crawl
• Sit, climb or balance
• Lift and/or move up to 50 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus
• ability to speak and hear; ability to visually detect product color and shading variation
• Occasional driving both in short and long distance trips for meetings/ training, client appointments in a personally owned vehicle and potentially a Company or rented delivery vehicle, at Managements direction
• routine set up of samples and displays
• ability to operate sample making equipment.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Sales: 3 years (Preferred)

Work Location: In person