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Empower Rental Group is Hiring a Regional Service Manager Near Franklin, TN
Empower Rental Group is hiring a Regional Service Manager!Empower Rental Group is a family of local equipment rental providers across the Southeastern US. We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently. We now have over 40 locations (crazy right?) and we are hiring Regional Service Managers to our team!
Why is this an amazing opportunity? Because we are different! Our employees love to work here, and we offer benefits that are unmatched in our industry! We appreciate our employees and let it show. We are not top-heavy, and our leaders wear many hats to achieve the goals and continue this growth – doing whatever it takes and helping each other. We are a no excuses group not afraid to work hard. Do we do everything perfectly the first time? No. But we are never afraid to try and that is how we got here in less than 2 years.
From an operational perspective, we strive to be easy to do business with! Equipment rental can be frustrating, and we set out to solve those issues from the beginning. Local rental companies tend to have great customer service but are limited in their equipment availability, while large companies have more equipment, but often lack effective customer service and have issues with accurate billing. Empower Rental Group combines the best of both worlds. Our network of ever-growing local equipment rental branches keeps the local rental company customer service and feel but allows access to equipment from all of our locations. We pride ourselves on providing service within a few hours (rather than days) and on accurate billing. All of this leads to ERG being a local, no-excuses rental partner.
The Regional Service Manager partners with branch managers to direct the mechanics at various levels of maintenance, repair, and rental preparation to follow proper processes and ensure consistency across all ERG branches. This role organizes and assists in the execution of company level initiatives. The Regional Service Manager performs cost/benefit analysis on major repairs, orders, parts, shop traffic, etc. This role executes additional responsibilities as needed. The Regional Service Manager is responsible for the oversight of 1-4 regions.
Responsibilities Include, But Are Not Limited To
Why is this an amazing opportunity? Because we are different! Our employees love to work here, and we offer benefits that are unmatched in our industry! We appreciate our employees and let it show. We are not top-heavy, and our leaders wear many hats to achieve the goals and continue this growth – doing whatever it takes and helping each other. We are a no excuses group not afraid to work hard. Do we do everything perfectly the first time? No. But we are never afraid to try and that is how we got here in less than 2 years.
From an operational perspective, we strive to be easy to do business with! Equipment rental can be frustrating, and we set out to solve those issues from the beginning. Local rental companies tend to have great customer service but are limited in their equipment availability, while large companies have more equipment, but often lack effective customer service and have issues with accurate billing. Empower Rental Group combines the best of both worlds. Our network of ever-growing local equipment rental branches keeps the local rental company customer service and feel but allows access to equipment from all of our locations. We pride ourselves on providing service within a few hours (rather than days) and on accurate billing. All of this leads to ERG being a local, no-excuses rental partner.
The Regional Service Manager partners with branch managers to direct the mechanics at various levels of maintenance, repair, and rental preparation to follow proper processes and ensure consistency across all ERG branches. This role organizes and assists in the execution of company level initiatives. The Regional Service Manager performs cost/benefit analysis on major repairs, orders, parts, shop traffic, etc. This role executes additional responsibilities as needed. The Regional Service Manager is responsible for the oversight of 1-4 regions.
Responsibilities Include, But Are Not Limited To
- Partners with the branch managers to provide leadership and direction to a regional team of mechanics, providing proper direction & complete instruction to ensure all offsite equipment is inspected, repaired, documented, and maintained to the manufacturer’s specifications.
- Accepts escalated internal & external client phone calls, emails & texts and effectively assists these clients with their equipment service needs.
- Oversees and instructs mechanics on the use of the SmartEquip system, ensuring 100% compliance.
- Manages the level of not available and/or down fleet to meet organization goals.
- Creates and manages an effective workflow in the shops consistent among ERG branches.
- Creates and assist the branch manager in maintaining a shop environment that is safe, organized, and clean.
- Assists mechanics with the needed information including but not limited to schematics, inspection forms, work orders, and service bulletins.
- At the directive of the Director of Fleet Maintenance and Service, maintains the process and accuracy of ANSI inspections at all branches in the responsible regions.
- Maintain parts inventory and all service vehicles for locations.
- Assists with quotes for service repairs for internal & external customers as needed.
- Oversees the Work Order process to ensure 100% compliance. Opens and closes job work orders for internal & external customers as needed.
- Ensures that invoices are completed for quotes/work orders within 72 hours of the completed job by mechanic.
- Maintains a safe work environment.
- Performs job functions safely at all times.
- Participates in all safety meetings.
- Communicates all concerns or violations to the appropriate manager(s) immediately.
- Uses the proper Personal Protective Equipment when performing work duties. An employee wears the proper shoes, glasses, gloves, ear protection, etc. Employee is properly attired to perform their job safely (no loose-fitting clothes, unsafe jewelry, etc.).
- Disposes of waste properly.
- Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.
- Demonstrates behaviors aligned with Company’s Core Values at all times.
- Continuous Improvement
- Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
- Performs other related duties as assigned.
- Excellent Customer Service Skills – for both internal and external customers.
- Valid Driver’s License with a clean driving record and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis.
- Achieves quality standards.
- Minimum of 1-year supervisory experience in managing a team is required
- Perform major repairs on heavy equipment
- Diagnose and troubleshoot fuel systems, electrical and hydraulic system
- Must have own basic tools.
- Proficient computer skills with MS Outlook and Excel.
- Valid Driver’s License with a clean driving record and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis.
Job Summary
JOB TYPE
Other
SALARY
$97k-137k (estimate)
POST DATE
05/10/2024
EXPIRATION DATE
07/04/2024
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