THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Program Technician II:

Under the general supervision of a Tax Administrator I, the incumbent performs journey-level Employment Tax Program duties and is responsible for the more difficult, complex, and sensitive assignments relating to customer service and tax enforcement activities.

Telephone Advisories

The incumbent is responsible for the more difficult, complex, and sensitive assignments relating to customer service and tax enforcement activities. In a journey level capacity, the incumbent provides assistance on the more complex inquiries to customers who contact the call center for assistance. Advisory topics include the employment tax portions of the California Unemployment Insurance Code; employer registration and account status changes, reporting requirements and procedures; explanations of Department correspondence, forms and brochures; explanations of reserve account questions; and assistance with questions about employment tax rates. Assists employers and their agents in learning how to compute taxes and prepare various reporting forms.

Assist employers in reconciling Disability Insurance Elective Coverage accounts.

While staff are expected to handle a full range of call issues as noted above, those that are most complex and sensitive are referred to Program Technician III (PT III) staff or Tax Compliance Representative (TCR) staff.

Delinquency Correspondence

Processes batches of delinquency correspondence. This involves determining if various filing forms are still delinquent, updating information on the Accounting and Compliance Enterprise System, making timeliness and good cause determination for delinquent filings, and inactivating accounts that are no longer in business. Monetary adjustments, within the authorized limits for this staff classification, will be made by staff in order to correct the account.

The most complex work items and those involving adjustments beyond their scope and authority are referred to PT III or TCR level staff.
Program Technician:

Under the close supervision of a Tax Administrator I, the incumbent in a training capacity performs the less difficult semi-technical Employment Tax Program duties.

Telephone Advisories

The incumbent is responsible for the more difficult, complex, and sensitive assignments relating to customer service and tax enforcement activities. In a journey level capacity, the incumbent provides assistance on the more complex inquiries to customers who contact the call center for assistance. Advisory topics include the employment tax portions of the California Unemployment Insurance Code; employer registration and account status changes, reporting requirements and procedures; explanations of Department correspondence, forms and brochures; explanations of reserve account questions; and assistance with questions about employment tax rates. Assists employers and their agents in learning how to compute taxes and prepare various reporting forms.

While staff are expected to handle a full range of call issues as noted above, those that are most complex and sensitive are referred to Program Technician III (PT III) staff or Tax Compliance Representative (TCR) staff.

Delinquency Correspondence

Processes batches of delinquency correspondence. This involves determining if various filing forms are still delinquent, updating information on the Accounting and Compliance Enterprise System, making timeliness and good cause determination for delinquent filings, and inactivating accounts that are no longer in business. Monetary adjustments, within the authorized limits for this staff classification, will be made by staff in order to correct the account.

This position is headquartered in Rancho Cordova and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.
Positions exist in Rancho Cordova.

You will find additional information about the job in the Duty Statement.

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Minimum Requirements

• PROGRAM TECHNICIAN II
• PROGRAM TECHNICIAN

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Department Information

Department Website: http://www.edd.ca.gov

Special Requirements

Application Instructions

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.