Description

Empire Technological Group DBA Aruze gaming Global is looking to add a Field Service Technician II to our team!

Responsibilities:

· Demonstrate an in-depth understanding of gaming equipment, including gaming machines, consoles, peripherals, and associated software. 

· Effectively troubleshoot, diagnose, and resolve complex technical problems reported by customers.

· Must be able to demonstrate computer literacy.

· Ability to maintain detailed knowledge of Empire Technological groups platforms. 

· Ensure compliance with all gaming laws, regulations, and security standards.

· Work in a team-oriented environment

· Must be willing to work extended hours, work shifts, on-call for dispatch and variable work shifts.

· Must be able to travel with little or no notice, potential extended periods and must be able to travel by air.

· Perform On-Call duties 24 hours a day, 7 days a week.

· Act as an escalation point for challenging technical issues that require higher-level expertise. Collaborate closely with the support team and other departments to resolve complex cases promptly.

· Must be willing to perform pre-site inspections as required. 

· Optimize gaming equipment and systems to achieve maximum performance, efficiency, and reliability. 

· Recommend and implement hardware and software upgrades to enhance gaming experiences.

· Undertake on-site visits to gaming locations to perform installations, maintenance, and repairs. 

· Provide technical guidance to junior technicians and ensure service tasks are completed to the highest standards.

· Install, remove, convert, troubleshoot repair, and set options and repair games in a field environment. 

· Offer remote technical assistance to customers when on-site visits are not required. 

· Utilize various communication channels to diagnose and resolve issues efficiently.

· Ensure that all service tasks are completed in compliance with company standards and industry regulations. 

· Perform thorough testing and quality checks after repairs and installations.

Required Skills / Abilities:

• High School Associated Electronic Degree or a related field or equivalent 
• Must be computer literate, with excellent knowledge of MS Software including Excel, Word, PowerPoint, and Outlook. 
• Strong written, and oral communication skills
• Excellent customer service skills and ability to multi-task and manage priorities. 
• Ability to work independently either individually or within a team structure with minimal direction. 
• Have strong organizational and analytical skills and good follow-through required.

Benefits:

401(k)

Medical, Dental, Vision

Life insurance

Flex Time Off

Disability Insurance

Schedule:

8-hour shift

Job Type: 

Full-time