Work Shift Hours, Monday - Friday: 9 am to 6 pm

As a Service Operations Administrative Specialist, you will process, maintain records of transactions, and provide customer service for EMKAY customers. Our Service Operations Administration Specialists communicate with dealers and clients, performing the necessary follow-up and callbacks with customers, vendors, and EMKAY employees to ensure completion in a timely manner. The ideal candidate will be comfortable working in a fast-paced environment that requires teamwork and the ability to be a self-starter.

• Note: This is an OJT (On The Job Training) eligible position. If you find the idea of working in the automotive industry providing customer service interesting, maybe even exciting, EMKAY is prepared to work with willing candidates that are new to the automotive industry and train a new hire to be successful in this position.

Desired Skills & Experience

• Must have strong verbal and written communication skills with the ability to effectively present information to EMKAY employees, while also responding to questions from company executives, managers, customers, and vendors.
• Ability to work without constant supervision while performing routine job duties.
• Strong research and problem-solving skills required.
• Develop the capability to anticipate, recognize, and spot problems and then draw valid conclusions and formulate solutions.
• Must be able to quickly make decisions while discerning any issues that need to be referred to a supervisor for further action.
• General business arithmetic skills required, such as addition, subtraction, multiplication, division, and computation of percentages.
• Call Center Experience is very important to be successful in this position
• Training or experience with Microsoft Excel, Outlook and Word are necessary
• Must have competent keyboarding skills

Job Type: Full-time

Pay: $22.00 - $23.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person