JOIN A TEAM THAT GOES ALL-IN ON YOU

Harrah's New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests.

Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn?

We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you.

Become a part of our winning team and bring your fun spirit along with you!

BENEFITS : Harrah's New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as :

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching

JOB SUMMARY : The Restaurant Host / Hostess Lead provides friendly, excellent service to all customers who come to the casino’s restaurant.

ESSENTIAL JOB FUNCTIONS :

• Handles all aspects of the food operation during assigned shift.
• Ensures Front Service staff behavior and appearance are in compliance with established policy.
• Ensures that customer’s problems / complaints are handled in an effective, courteous manner.
• Directly oversees staff on assigned shift.
• Schedules lunch breaks and maintains employee break records.
• Acts as a role model to other employees, always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Conducts assigned duties according to procedures.
• Greets guests quickly and courteously.
• Seat Guest promptly and with a smile
• Able to sell guest on all seating areas of the restaurant (. bar and patio)
• Be aware of table status and control seating times
• Helps service guests as necessary in a team aspect (May include but not limited to : bussing tables, taking drink orders, rolling silverware,
• Knows how to ring up all transactions and all tenders.
• Assists the Service Attendants / Counter Attendants / Culinary areas when needed.
• Handles and solves any concerns and questions from customers.
• Keeps all guest areas clean and neat. Complies with all appearance standards.
• Enters guests’ merchandise in register, takes money from customer and accurately gives back change.
• Responsible for accurate control of cash drawer.
• Operates cash register and properly settles merchandise purchase
• Itemizes totals and presents guests with the price for payment
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

QUALIFICATIONS :

• High volume dining experience preferred.
• OpenTable or reservation system knowledge recommended
• Understands variance policy of cash drawer and maintains low variance
• 1-year experience in customer service.
• Must possess basic math skills.
• Must be able to count cash drawer accurately
• Must possess excellent customer service / communication skills.
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
• Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance / dress standards.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS :

• Must be able to maneuver to all areas of assigned restaurant throughout entire shift.
• Must be able to accurately and quickly process all cash transactions.
• Must be able to tolerate areas containing secondary smoke.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand English.

GAMING PERMIT : N / A

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change.

Harrah’s New Orleans reserves the right to make changes to this job description whenever necessary.

Harrah’s New Orleans is proud to be an Equal Opportunity Employer : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE : By providing a mobile number, you agree to receive calls / texts to your number about your application, and other opportunities that may be of interest to you.

You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.

Last updated : 2024-05-13