SUMMARY:

The Coordinator is responsible for the assembly and distribution of BCNA group materials and establishes and sustains the BCNA Employer Group Folder. This position operates as a group liaison for various contacts and participates in developing, proofreading, and editing BCNA materials. This role facilitates group presentations when needed and provides clear, concise information to Medicare beneficiaries about the BCN Advantage program. This position also answers inbound calls and performs proactive, outbound sales calls. 

RESPONSIBILITIES/TASKS: 

• Designates the necessary components for group enrollment kits and coordinates the building and distribution of the kits.
• Creates and updates Benefit-at-Glance for new and existing BCNA groups utilizing familiarity of BCN certificates and riders.
• Maintains and updates the Employer Groups Folder on the BCNA shared drive and ensures that pertinent information is accessible to the BCNA department. 
• Acts as a group liaison for account representatives, agents, group customers, and BCN employees.
• Researches and resolves problems as they arise pertaining to BCNA groups. 
• Assists in proofreading and editing of group materials to ensure CMS compliance.
• Populates the Customer Response Management Tool (CRM) with accurate, though, and concise information regarding Medicare beneficiaries to ensure that the tool contains the most up to date information. 
• Conducts group presentations and seminars, and attends external meetings, health fairs, and activities for Medicare beneficiaries on an as needed basis to cover demand. 
• Maintains updated knowledge of CMS regulations related to marketing, benefits, enrollment, and other related guidelines.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS:

EDUCATION:

Bachelor’s degree in business, Marketing, Healthcare, or a related field. Relevant combination of education and experience may be considered in lieu of degree. Continuous learning, as defined by the Company’s learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.

EXPERIENCE: 

One year of related customer service or sales experience with demonstrated knowledge that provides the necessary knowledge, skills, and abilities required.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:  

1. Knowledge of BCN/BCBSM programs, certificates, riders, policies, and benefits. 
2. Knowledge of group administration, underwriting, and BCN Advantage insurance.
3. Knowledge of and compliance with CMS rules and regulations, as well as Medicare benefits and eligibility. 
4. Basic knowledge of Microsoft Word, Excel, and PowerPoint.
5. Excellent verbal and written communication skills, including the ability to conduct presentations.
6. Excellent organizational skills with ability to handle multiple projects and timelines. 
7. Excellent interpersonal skills, including the ability to interact with internal and external customers at all levels of the organization. 
8. Highly developed customer service skills.

WORKING CONDITIONS:

Work is performed in an office setting with no unusual hazards. Travel is required. 

PAY RANGE: 

Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $51,700 and $86,600.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge, and ability levels associated with performing the duties and responsibilities contained in this job description. 

We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.