Emerald is seeking an Account Services Manager to support the exhibitor sales and service of the CEDIA Expo, Commercial Integrator Expo, Total Tech Summit and KBIS events. CEDIA Expo is the leading B2B smart home technology systems integration channel event in North America. Commercial Integrator Expo co-located with CEDIA Expo serves the commercial audiovisual systems technology integration channel. Total Tech Summit is a hosted buyer event serving both the residential and commercial systems technology integration channels. The Kitchen & Bath Industry Show (KBIS) features the latest products, trends and technologies in the kitchen and bath industry.

The Account Services Manager will support our event sales teams to drive revenue and maximize sales performance. Key responsibilities will include nurturing and maintaining relationships with key customers, including new and retention accounts. This role regularly assesses customer satisfaction supporting exhibitors and sponsors with customer service inquiries, generating sales reports, and working closely with internal Emerald accounting, marketing, content and operations teams to coordinate exhibitor service and sponsorship fulfillment. The Account Services Manager will act as a event product and service expert to ensure our exhibitors receive the best ROI, ensure that all exhibitors’ deliverables are being met, and ensure that their expectations are exceeded.

While this role will not own a specific exhibitor account territory, the Account Services Manager will be an active participant in the sales process supporting the event sales teams to reach the events’ overall revenue goals, including following up on exhibitor prospect leads, managing smaller accounts and outreach to exhibitors to sell sponsor items, list rentals, digital upgrades, etc.

The Account Services Manager will also manage two remote exhibitor sales coordinators located in the Emerald Resource Hub in the Philippines who also provide exhibitor customer services.

The best candidate for the Account Services Manager role will be a true team player, willing to pitch in to support their sales teams on whatever tasks are needed. We work in a fast-paced, dynamic environment where you’ll need to balance priorities between multiple events and keep details organized to find success. This role is best for a candidate who will bring a positive attitude every day, is eager to learn our business, and can use their exceptional verbal/written communication and customer service skills to build and manage relationships with our team and our customers.

This position can be performed from any of our US-based offices or remotely from anywhere within the US.