1 IT Help Desk Administrator Job in Sterling, VA
EMCOR is Hiring an IT Help Desk Administrator Near Sterling, VA
The responsibilities of the Help Desk Administrator include, but are not limited to, the below.
Help Desk Requirements:
The Help Desk Administrator position reports to the Manager of Information Technology.This position will provide technical support as needed to all users. Key areas of focus and responsibilities include, but not limited to:
- Provide phone and on-site technical support to all computer users employed by the Dulles branch office.
- First line of technical support for all Help Desk calls.
- Track and enter all Computer Service Requests.
- Track and enter all Computer User Change Requests.
- Update the status of all Computer Service Requests and Computer User Change Requests.
- in our custom tracking system.
- Support the company Intranet site.
- Assist in overseeing custom database projects.
- Order supplies and equipment as directed.
- As directed install or change equipment to meet the needs of the company.
- User account creations and terminations.
- Performs and /or oversees software and application installation and upgrades.
- Adds or upgrades hardware as requested including disk drives, printers and related equipment.
- Active directory maintenance.
- Working knowledge and ability to troubleshoot and resolve all information systems in the organization.
- Windows 10
- Microsoft M365
- Microsoft Intune
- Microsoft Teams
- Microsoft SharePoint
- Microsoft Azure AD
- Active Directory
- Adobe Acrobat Professional X
- Bluebeam Revu eXtreme 20
- Computer Imaging (SCCM)
- Help Desk Ticketing Software (Cherwell)
- Carbon Black Defense
- Accubid Estimating & Change Order Software
- Smartsheet
- Prefer 3 year of Customer Service Experience
- Demonstrated ability to communicate clearly and effectively with peers, management, members, contractors and vendors.
- Proficient at utilizing technology such as Microsoft Office.
- Good understanding of the following:
- Windows 10 Operating System
- Network Devices
- Mobile Devices (Android & iOS).
- Ability to diagnose and resolve basic technical issues.
- Understanding of basic networking concepts such as:
- DNS
- DHCP
- HTTP
- SSL
- OSI Model
- TCP/IP
- Ability to explain complex IT concepts in simple terms.
- Ability to manage high priority projects.
- Leveraged use of technology within the organization.
- Must be motivated and have the ability to take initiative with minimal follow up.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. This position requires the ability to occasionally lift equipment and supplies up to 50 pounds.
Equal Opportunity Employer/Veterans/Disabled
Job Summary
Full Time
$56k-69k (estimate)
04/30/2024
05/19/2024
emcorgroup.com
NORWALK, CT
15,000 - 50,000
1994
ANTHONY J GUZZI
$5B - $10B
Specialty Trade in Construction
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About EMCOR
A Fortune 500 company with estimated 2017 revenues of approximately $7.6B, EMCOR Group, Inc. (NYSE: EME) is a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services. A provider of critical infrastructure systems, EMCOR gives life to new structures and sustains life in existing ones by planning, installing, operating, maintaining, and protecting the sophisticated and dynamic systems that create facility environmentssuch as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systemsin ...virtually every sector of the economy and for a diverse range of businesses, organizations, and government. EMCOR represents a rare combination of broad reach with local execution, combining the strength of an industry leader with the knowledge and care of 170 locations. The approximately 33,000 skilled employees of EMCOR have made the company, in the eyes of leading business publications, amongst the Worlds Most Admired and Best Managed. EMCORs diversityin terms of the services it provides, the industries it serves, and the geography it spanshas enabled it to create a stable platform for sustained results. The Companys strong financial position has enabled it to attract and retain among the best local and regional talent, to undertake and complete the most ambitious projects, and to redefine and shape the future of the construction and facilities services industry.
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The following is the career advancement route for IT Help Desk Administrator positions, which can be used as a reference in future career path planning. As an IT Help Desk Administrator, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Administrator. You can explore the career advancement for an IT Help Desk Administrator below and select your interested title to get hiring information.
