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Include the following. Other duties will likely be assigned.
* Monitor personnel or equipment locations and utilization to coordinate service and schedules.
* Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
* Oversee all communications within specifically assigned territories.
* Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
* Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
* Communicate with customers (email & phone) and create detailed work orders of the service requested.
* Coordinate scheduling of work with customers, technicians, and other jobs/projects to maximize customer satisfaction. Also, takes into account customer urgency, parts/materials availability, and available manpower.
* Checks in with technicians via phone and email; provides them with hourly/daily updates regarding service call type, location, and scope of work.
* Primary contact between the customer and the service department (account managers, service manager, technicians, and billing).
* Responsible for taking service calls, quoted jobs, and warranty work from start (initial call) to completion (billing).
* Review service jobs, quoted jobs, & service projects to determine time frame for completion, identify necessary tools and material, and hold the necessary manpower.
* Review technicians work orders and identifies opportunities to quote additional repairs or new equipment, address warranty issues, and make sure all material is accounted for.
* Accurately reviews of all previous day field visits and send updates to customers, account managers, and service manager as needed.
* Continuous management of the dispatch board throughout the day. Check all open calls and dispatch accordingly.
* Escalate critical and/or sensitive issues to the Superintendent with recommendation for resolution.
* Comply with all Company operating policies, procedures, and safety programs as established.
* Perform additional assignments as required by the needs of the company or as directed by executives.
Full Time
$80k-111k (estimate)
05/05/2024
05/20/2024
emcorgroup.com
NORWALK, CT
15,000 - 50,000
1994
ANTHONY J GUZZI
$5B - $10B
Specialty Trade in Construction
A Fortune 500 company with estimated 2017 revenues of approximately $7.6B, EMCOR Group, Inc. (NYSE: EME) is a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services. A provider of critical infrastructure systems, EMCOR gives life to new structures and sustains life in existing ones by planning, installing, operating, maintaining, and protecting the sophisticated and dynamic systems that create facility environmentssuch as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systemsin ...virtually every sector of the economy and for a diverse range of businesses, organizations, and government. EMCOR represents a rare combination of broad reach with local execution, combining the strength of an industry leader with the knowledge and care of 170 locations. The approximately 33,000 skilled employees of EMCOR have made the company, in the eyes of leading business publications, amongst the Worlds Most Admired and Best Managed. EMCORs diversityin terms of the services it provides, the industries it serves, and the geography it spanshas enabled it to create a stable platform for sustained results. The Companys strong financial position has enabled it to attract and retain among the best local and regional talent, to undertake and complete the most ambitious projects, and to redefine and shape the future of the construction and facilities services industry.
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