34 Customer Care Representative (Inside Sales) Jobs in Bakersfield, CA
EMCOR Group, Inc. is Hiring a Remote Customer Care Representative (Inside Sales)
Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.
Job Title: Customer Care Representative (Inside Sales)
General Summary
The Customer Care Representative is responsible for providing support to the Local Branch, its Service and Sales Teams. Tasks or support requested will include, but not be limited to job walk or site visits to gather information related to equipment or projects, supporting small quote bid temps, proposals, project delivery binders, supporting the maintenance contract renewal process, certain administrative tasks related to customer support and other tasks as assigned by Sales Management.
Duties and Responsibilities
- Develop and or complete written scopes of work related to maintenance or service work being quoted
- Attend all maintenance contract renewal meetings
- Support preparation of bid temps and proposals related to maintenance contracts
- Communicate with sales account managers regarding renewals being addressed
- Complete site visits to gather information required to better serve our customers
- Communicate with vendors as needed to gather costs for services needed to complete the maintenance being quoted
- Interact with Departments within Mesa as needed to complete assigned tasks
- Amend, adjust, change scopes, bid temps, presentation documents, etc. as required or
- Prepare booking packages for work quoted and sold by CSR or as requested by management
- Attend maintenance all maintenance sales training
- Present new technology and enhanced PM services when presented with an opportunity
- Report all findings, customer opinions, pictures and results to company leadership
- Maintain constant communication with Branch, Service, or Sales person being
- Attend and participate in sales meetings
- Demonstrate a personal commitment to your growth and development as a Sales Professional, including attendance at product and sales training events, participation at all professional training provided by EMCOR/Mesa,
Qualifications
- Bachelor's degree in business or engineering is required
- 2 years' experience in customer service
- Experience in the HVAC is preferred
- Strong customer presentation skills and a demonstrated sales aptitude
- Strong computer skills using MS Office required.
- Competitive nature
- Reliable, self driven, organized, articulate, and goal oriented
#CB
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Job Summary
Full Time
Specialty Trade in Construction
$58k-76k (estimate)
07/25/2023
05/12/2024
emcorgroup.com
NORWALK, CT
15,000 - 50,000
1994
ANTHONY J GUZZI
$5B - $10B
Specialty Trade in Construction
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About EMCOR Group, Inc.
A Fortune 500 company with estimated 2017 revenues of approximately $7.6B, EMCOR Group, Inc. (NYSE: EME) is a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services. A provider of critical infrastructure systems, EMCOR gives life to new structures and sustains life in existing ones by planning, installing, operating, maintaining, and protecting the sophisticated and dynamic systems that create facility environmentssuch as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systemsin ...virtually every sector of the economy and for a diverse range of businesses, organizations, and government. EMCOR represents a rare combination of broad reach with local execution, combining the strength of an industry leader with the knowledge and care of 170 locations. The approximately 33,000 skilled employees of EMCOR have made the company, in the eyes of leading business publications, amongst the Worlds Most Admired and Best Managed. EMCORs diversityin terms of the services it provides, the industries it serves, and the geography it spanshas enabled it to create a stable platform for sustained results. The Companys strong financial position has enabled it to attract and retain among the best local and regional talent, to undertake and complete the most ambitious projects, and to redefine and shape the future of the construction and facilities services industry.
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The job skills required for Customer Care Representative (Inside Sales) include Customer Service, CSR, Customer Support, Planning, Customer Care, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative (Inside Sales). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative (Inside Sales). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative (Inside Sales) positions, which can be used as a reference in future career path planning. As a Customer Care Representative (Inside Sales), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative (Inside Sales). You can explore the career advancement for a Customer Care Representative (Inside Sales) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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