Who We Are

Northstar Fire Protection of Texas is a Texas based company. Northstar has been on the forefront of the fire protection industry since 1980. With offices in Austin, Dallas, Houston, San Antonio, Phoenix, and Atlanta, GA we have grown to be a nationally recognized company. Northstar engineers, fabricates, and installs fire alarm and detection systems for structures including commercial, government, data centers, manufacturing plants, semi-conductor plants, healthcare, high-rise condominiums, and mixed-use projects.

We joined Shambaugh & Son, L.P., a wholly owned indirect subsidiary of EMCOR Group, Inc. and together we perform more than $1 billion of construction projects per year with over 2,900 employees throughout 50 states from our home office in Fort Wayne, Indiana.

We recognize people as our most important resource, and it is our mission to produce the industry’s highest level of quality services and productivity on every project to develop repeat customers and provide professional growth opportunities for people in the organization. 

Job Summary

You will be responsible for performing a wide variety of customer service/dispatching and administrative duties required to bill, receive, screen, record, prioritize, assign and close customer requests for technical support and inspections.

Essential Duties and Responsibilities

· Responsible for Scheduling, Billing and Customer Relations.
· Utilize Accounting system to pull Work Order Numbers, Agreements, and run Job Costs.
· Utilize Building Reports, Inspection Software to schedule and deliver reports to customers electronically.
· Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently.
· Enter service request information in the service system while customer is on the phone and provide reasonable estimated time of arrival (i.e. morning or afternoon)
· Reassign work as needed to manage customer’s expectations, making judgements based on current workloads and priorities.
· Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
· Validate technicians debrief information on service tickets and perform invoicing transactions daily/weekly. All completed service requests should be debriefed/invoiced within one week of the service date.
· Process approved quotes, schedule manpower, and work with customer to the completion of projects.
· Assist with processing payroll – approve timesheets and send to payroll. Check for accuracy including job numbers, customer signature, description of work, and vacation time.
· Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports.
· Maintain confidentiality of customer and employer information at all times.
· Dispatch Service Partners / Sub Contractors as needed.
· Perform other duties as directed.

Qualifications

· This position requires a proficiency in computer usage above basic Microsoft Office & Windows Skills. Must be tech savvy.
· Experience with AS400 / TrueLine accounting system a plus.
· Must be able to retain training in an organized fashion to be successful.
· Good understanding of Excel Spreadsheets and Creating of Tables.
· Dispatching or scheduling experience with Technicians, Project Managers, etc.
· Proven experience in multi-tasking and doing several difficult tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc.
· Must be organized, self-motivated and a strong work ethic
· Professionalism in email and over the phone
· Work hours minimum of 7:00AM – 4:00PM

Shambaugh is deeply committed to a policy of equal employment opportunity for all its job applicants and employees. We seek to employ qualified persons in all job classifications and to administer all personnel actions affecting our employees without discrimination on the basis of race, color, religion, sex, pregnancy, age, national origin, sexual orientation, gender identity, political ideology, ancestry, or genetic information. Individuals with a disability, disabled and other protected veterans and any other characteristic protected by applicable law will be given the fullest consideration for employment in positions for which they are qualified. We also are committed to making reasonable accommodations for qualified individuals with a disability as well as abiding by any and all state and local laws, which in addition to the above prohibit discrimination in any form.

#shambaugh

#LI-AC1

#LI-onsite