6 Front Desk Night Audit Jobs in Louisville, KY
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Front Desk Night Audit
$27k-35k (estimate)
Full Time
3 Weeks Ago
Embassy Suites Louisville Downtown is Hiring a Front Desk Night Audit Near Louisville, KY
Job DescriptionEmployee Perks!Instant Pay Access, FREE Parking (˜$60.00 monthly savings), FREE meals (˜$200.00 monthly savings), TARC Reimbursement, Onsite FREE Gym access, Uniforms provided, Shoes for Crews Discounts, Hotel room discounts at Galt House, Embassy Suites Louisville Downtown & Crowne Plaza, and Hilton discounts, 401K match, Paid Time Off, Health Insurance the following month, Development and opportunity of growth, Special discounts at local attractions and Pelo Spa, and much more. Apply now for more details!
Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.
Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels.
The company is currently hiring a Front Office Night AuditorRESPONSIBILITIES:
Job Types: Full-time, Part-time
Benefits:
Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.
Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels.
The company is currently hiring a Front Office Night AuditorRESPONSIBILITIES:
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
- Secure payment; activate/reissue room keys; document exceptions
- Verify and/or adjust billing for guests
- Clear departures in computer system
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Maintain positive guest relations at all times
- Coordinate with Housekeeping to track room status and guest concerns
- Run and check daily reports, contingency lists, and credit card authorization reports
- Supply guests with directions and information
- Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction
- Arrange transportation for guests/visitors
- Count and secure bank at beginning and end of shift
- Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
- Accept and record wake-up call requests
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette
- Promote positive guest relations to all individuals approaching the Front Desk
- Respond to guest needs, special requests and complaints and alert appropriate manager as needed
- Counting and balancing cash, credit cards, and direct bill accounts
- Closing, balancing and making necessary corrections to guest accounts
- Investigate and analyze out-of-balance situation and make adjustments or corrections when needed
- Complete various audit reports on the computer
- Verify room rates are accurate and posts rates to guest accounts
- Post room charges and room taxes to guest accounts
- Track room revenues, occupancy percentages, and other Front Office statistics
- All other duties as assigned
- Ability to input and access information in the property management system/computers/point of sales system
- Ability to type proficiently
- Ability to suggestively sale
- High School Diploma or equivalent
- 2 years of customer service experience preferably in the hospitality industry
- Basic computer and math skills
- Professional telephone etiquette and office skills
- Excellent oral and written communications skills
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
- Night shift
- Weekends as needed
- In-person
- High school or equivalent (Preferred)
- Night audit: 1 year (Required)
Job Summary
JOB TYPE
Full Time
SALARY
$27k-35k (estimate)
POST DATE
05/24/2024
EXPIRATION DATE
06/19/2024
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The following is the career advancement route for Front Desk Night Audit positions, which can be used as a reference in future career path planning. As a Front Desk Night Audit, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Night Audit. You can explore the career advancement for a Front Desk Night Audit below and select your interested title to get hiring information.
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