Position Summary

The Sales Coordinator works under the direction of the Director of Sales and Sales Managers. Responsibilities include administrative duties such as researching and marketing, answering calls, and coordinating details in order to promote the sale of guest rooms and meeting facilities.

Primary Responsibilities

• Telephone contact with guests and clients who are planning meetings, events, groups with the Hotel
• Greets and assists callers; Use proper phone etiquette
• Handle guest requests and client requests as they arise
• Keyboarding, distributing, maintaining the organization of the sales files
• Ordering necessary supplies for the administration of the Sales office
• Assists in the preparation of the weekly packet, including schedule of events, BEOs and sales resumes
• Assists in the set-up and servicing of meetings and in-house guests, group and transient alike
• Use professional judgment, discretion and good decisions in matters as they arise
• Label sales and catering files, organized by market segment, as group bookings increase
• Assistance with input and coordination of special events, citywide conventions
• Issuing written correspondence, such as thank you letters after a group or meeting departs
• Organization of items needed for sales blitzes, direct mail pieces
• Distribution of promotional materials to specified markets, welcome centers
• Maintain adequate stock of material needed for sales, letterhead, envelopes, brochures, rack cards
• Mail correspondence in a timely fashion
• Continually check work email; follow up as needed with any group leads or guest correspondence
• Complies with all Company policies and procedures
• Assists the Director of Sales with weekly reports and sales contracts
• Attends any necessary classes, offered by Hilton or otherwise, to continually improve skill set
• Other duties as assigned by the Director of Sales or General Manager

Education/Experience

• Minimum of 1 year Administrative experience
• Hotel and Sales experience preferred