Overview

Patient Financial Services Specialist

Pay: $18.00 - 20.00 per hour

The Patient Financial Services Rep is responsible the process of collecting payments and managing A/R.

The main responsibilities for this role includes issuing invoices, A/R management of accounts, and customer service. This individual will ensure timely and accurate invoicing and collections occur. To ensure timely collections, this individual will work to collect a form of automated payment on file and store in the delegated portal. The Patient Financial Services Rep will be required to interface with operational managers, operational staff, and families. 

About us:

Embark Behavioral Health is a unique organization comprised of extraordinary programs dedicated to bringing the current all-time high rates of adolescent anxiety, depression, and suicide to all-time lows within the decade while becoming the most recognizable, respected, and valuable behavioral health organization in the world.

Embark is a leading network of clinical and therapeutic programs (residential treatment centers, young adult transition programs, outpatient centers, addiction treatment facilities, wilderness therapy programs, support services, and more) that offer a comprehensive set of services that run the span of acuities, ages, and services. All programs offer state-of-the-art therapeutic interventions, lead the way in quality standards, deliver measurable outcomes and are all tied together via a shared set of core values (empathy, service, trust, growth, and results).

Responsibilities

• Conduct Patient Financial Responsibility calls to familiarize families with the invoicing process.
• Obtain a credit card or ACH on file for tuition invoices and copay/deductibles.
• Obtain a credit card on file for incidental charges.
• Ensure timely and accurate processing of invoices.
• Ensure timely collection of payments and keeping accurate records and reporting on collection activities.
• Email and correspond with customers via phone to follow-up on payments.
• Negotiate with clients in non-payment cases to resolve billing and customer credit issues.
• Ensure use of the collection policy while working to collect payments in a timely manner.
• Make recommendations on adjustments, refunds, and outside collection activity in alignment with company policy and procedures.
• Monitor assigned accounts to identify overdue payments; issue refunds on overpayments, process and review adjustments, and reduce delinquency.
• Maintain account status records and collection efforts in centralized note system.
• Partner will the billing team to ensure timely billing to third party payors.
• Engage in cash application process, making sure all cash receipts are applied accurately and timely.

Qualifications

• Prior work experience in Accounts Receivable, preferable in a medical or behavioral-healthcare environment.
• Medical billing background a plus.
• Working knowledge of Windows-based applications, including Outlook, Word and Excel.
• Hands-on experience with accounting software and familiarity with MS Excel to include strong analytical skills.
• Strong and professional communication skills.
• Skilled in negotiation and problem-solving aptitude.
• Patience and ability to manage stress and maintain confidentiality.
• Excellent written and verbal communication skills.
• High School/GED required, Associate degree preferred.

Embark is an Equal Employment Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society. LGBTQ and BIPOC are encouraged to apply